Owlet Baby CareReviews of owletcare.com

This thing belongs in the bin along with their non-existent support. Always disconnects. App gets stuck loading. Can't reset the password for the account. Tried contacting support and have to wait 2-3 business days. Get the Eufy Smart Sock instead.

KEINE RÜCKERSTATTUNG ERHALTEN! leider habe ich mich viel zu wenig über den Online Shop befasst, bevor ich dort bestellt habe. Ich hab mit Sorge um mein Baby, die owlet dream sock im Mai bestellt, habe sie im Oktober dann ausprobiert und festgestellt, dass sie nicht funktioniert. Nach sehr sehr langem hin und her telefonieren und etlichen emailverkehr, mit Tipps wie die Socke funktionieren könnte, sind wir zum Entschluss gekommen, dass sie defekt ist und ich sie zurücksenden darf. Diese ist dann am 12.11. beim Händler angekommen und BIS HEUTE 08.12. habe ich KEINE ERSTATTUNG erhalten !! Ich werde andauernd am Telefon abgewimmelt mit den Ausreden ( technische Fehler, wir leiten das weiter, wir kümmern uns drum etc.) und wir reden hier von mehr als 250€! Das ist nicht wenig Geld ! Bodenlose Frechheit, niewieder Owlet!!

Absolutely fantastic service from the customer care team. Thankyou so much for all your help in getting some replacement socks. Packaged beautifully and arrived really fast. Cannot fault the service at all. Massive thankyou to Tracey S and Polly who were super helpful via email.

This review is for the Owlet website. They will not honor price matching. Ten days ago I ordered Dream Duo….today it is $120 less. Have to send back with a re-shelving fee of $10. Not good business practice.

Extremely difficult to setup We purchased this product from the UK site, shipped to a UK address, and it simply does not work when registering in Europe. The app prompts you to select a region — we tried Europe, North America, and others — none worked. It does not connect via Bluetooth and does not connect to Wi-Fi, and the recommended troubleshooting steps caused every Wi-Fi-connected device in our home to disconnect, wasting hours and adding enormous stress, to the point it brought my heavily pregnant wife to tears. My wife and I are reasonably technologically literate. We bought this product expecting a modern smart device. Instead, it requires advanced networking knowledge just to attempt registration. After reading numerous other bad reviews citing similar experiences, I am dumbfounded that a company would release a product that cannot even complete the setup process. Customer service were able to support setup eventually, but appear to be US based so timezone differences cause delays in resolution. Ultimately we were able to setup on an ipad. For me: this is pretty poor considering the price tag - you would expect product testing to reveal that those without this optionare going to have difficulties setting up. Once setup it has been working well though. Not a great experience overall.

The sock base and video monitor are horrendous to set up. Taking hours on multiple days to configure each. The app freezes continuously and is slow to open the camera when I'm trying to check on baby. I appreciate the sock monitor but the overall performance of the app makes me wish I bought the camera somewhere else.

I recently spoke to the owlet team about a replacement sock as ours got broken unexpectedly. The experience I received from the team was outstanding and the very most professional. Couldn’t have asked for anything more. So thankyou for your support.

I am genuinely shocked at how terrible this product is considering the price, after seeing the sock advertised everywhere I had assumed that it would be a super reliable resource for me and my baby to use after she spent her first two months of life in the NICU. I have been trying to get this thing to work FOR DAYS and i still cant even get it connected. I'm pretty resourceful when it comes to technology but I am just so incredibly frustrated. First of all... there are two apps depending on your region, and although a family member bought this sock for me from a UK site, it only seems to work on the US app... then I have to be connected using a certain wifi speed.... then the bluetooth doesnt work.... then the app crashes and I have to restart... and then there are glitches, and now I read that the people who actually managed to pass the hurdle to get the dang thing connected aren't satisfied because of the intermittent connection and bad readings? I do not trust this product to be reliable in helping me to monitor my baby and I cannot believe that they charge this much for something that isn't even guaranteed to work! What is also extremely annoying is that it doesn't work outside of your house, or even outside of the room where your baby is sleeping so it would be useless for me to take on holiday or when I need to take my sleeping baby for a walk in her pram. A total scam, i'm so so sad that its doesn't work because it really would have been so helpful to have this instead of dragging around a clunky pulse oximeter which is what I have to do now.