Overstock.comReviews of overstock.com

Commandé un article depuis 2 mois avec soi-disant 12 à 27 jours pour l'envoi en France: jamais rien reçu. Le site ne répond pas aux mails et le ticket généré par un site lors de ma dernière réclamation ne donne pas de nouvelles non plus (réponse dans les 24h, ça fait 3 jours....).

I purchased two Safavieh wool rugs last September. The runner is in like new condition but the large one has developed several,areas where there is no yarn at all. They said since it was technically over a year ( by a few days ) they couldn't do anything for me. Clearly this rug was not manufactured properly. They offered me 12% off if I wanted to buy another one. Idiots. I will never buy anything from them again.

Ordered 2 sofas, oversize items, along with rugs, lamps, and ottomans. I had similar experience as those I've just now read. (Wish I'd known about Trustpilot before!). Both deliveries were completely screwed up by two entirely different delivery companies. Overstock Customer Service writes "Fake Nice" emails acting like they're helping you when all they do is repeat a lot of meaningless jargon and DO NOTHING to fix the situation. After waiting 2 months, they delivered the WRONG sofa. Fortunately I took photos of it and the receipt I signed with the reason I rejected the delivery. Turns out the delivery company submited a false receipt saying it was rejected because it was damaged, (I suspect they kept it). I wish I could get back the many hours wasted on dealing with their clueless customer service people...Beware of T, a guy whose job appears to be to find any reason he can "create" to blame the customer for what is clearly a systemic problem with the delivery subcontractors. Stay away from this company. There are so many other reputable ones to patronize.

Do not order any oversized items from this company. I ordered a king sized bed and the delivery company forged my signature and stole the bed. Overstock stated that they would send a replacement out since they verified my signature and whoever signed for the bed were two different signatures. I was promised that a different freight company would be used for the replacement. Over the weekend I checked the replacement beds status and I see it was sent out with the same freight company. It's been over a month and my hiusband and me are still sleeping on a mattress on the floor waiting for the bed. I will never do business again with this company .

I ordered something from Overstock and it was very cheaply made. That is fine, I guess you get what you pay for. But what bothered me was that I had to pay shipping on the item when they sent it to me and when I sent it back for return. The item cost $26.99 and I paid $32 total upon purchase. My "refund" was only $16.71 after shipping. What a rip off!

If you think your order will arrive on time, it won't. Tried to order furniture on two different occasions - both times I ended up cancelling after waiting a month to receive it (and them telling me it would arrive in two weeks). And customer service is not on your side. Don't waste your time. Go anywhere else.

Bought a weather station, and the rain gauge won't work. Just found out after some time, because of no rain in the summer. Contacted their customer service to get a replacement, they answered I had 30 days only to do that. Except this is a rain gauge, how do I test it if there's no rain? These people just aim at your money, and in case something goes wrong, it will be very difficult to defend yourself. Don't trust them.

ordered a laptop. arrived too late to use for the business trip for which I ordered it. couldn't take it. tried to set it up when I got home, but it was defective. returned it with the guarantee I would get a 100% refund. Weeks later, after numerous emails, chat sessions, phone calls and complaints, I still have not received any refund. I'm filing a claim through paypal for the returned merchandise. Don't waste your time or money buying anything from this SHAM OPERATION!