Overstock.comReviews of overstock.com

The website predicates the belief that this is a discount outlet, NOT. The website was also "Glitchy" couldn't scroll smoothly, it froze when I sought out reviews. So why do companies keep telling the newscasters they are competing with a steep online shopping presence, when anyone who has EVER purchased online knows that only frustration would drive you there? So business CEO's can create the idea that online purchasing is the "wave of the future," reducing their brick and mortar presence and making other changes to transform their business MO's to accommodate that, appears to be justified. Not convinced? Think about it. This is online shopping at its best for the CEO. You eliminate most employees, eliminate having to deal with those "pesky" customers that make you rich, in many cases, opt for a cheaper or knockoff product if you wish because you will raise the company's profit margin at the expense of the customer for whom you have no empathy or respect, and no one is the wiser, once you have taken the customers money? For the Customer, the online shopping experience may look like this...You find a product to try; you have a purchase price and reviews you can't access or are paid for; you usually pay inflated postage costs and possibly taxes, often often these are not disclosed until the purchase is complete; you endure a wait of varying and unpredictable length; and if the product turns out to be unsatisfactory (you know, doesn't do what is promised?) in the case of some websites, including Overstock.com, you probably can not return it...boom! You were taken for a ride and its all without consequence to the company.

I would give 0 stars if I could! I placed an order for an area rug and was told it would be shipped and delivered within 5 days. It is now the day before it is to arrive but it still hasn't shipped. Contacted overstock and was told someone would contact me in a day or two (really?). Within 5 minutes, my order was cancelled. When I contacted Overstock again, I was told it was cancelled because the item is no longer available but miraculously, 10 minutes later, it was again available. Customer Service was no help and only provided me with scripted responses. Their response was that I should just place the order again and hope it is available. That was my first order with Overstock and surely my last! Wish I read some of the negative reviews before I placed my order.

Zeer onaardig personeel. Klantenservice met zeer onaardig personeel. Klantenservice heeft geen telefoon nummer. Belgische hoofdvestiging. Beloven leveringstijden en kunnen die vervolgens niet waar maken. Brengen annuleringskosten in rekening, ook bij een koop op afstand. Verschuilen zich achter hun eigen regeltjes. Geldklopperij.

I ordered a daybed on overstock on November 3rd 2017, when I ordered it stated that the item would be shipped out and be at my house within the next week. I did online chat with customer service after the item was still "processing" after 5 days (November 8th 2017), and they said that it should be shipped out that day or the next. Once it still wasn't shipped out I again did an online chat with them on November 9th, and again they said that it should be shipped out but that they would check with their warehouse. I received a voicemail on the 10th around 11am stating that it would be shipped out on November 15th because they were out of stock on part of the bed. I called back around 12 in the afternoon to confirm that for 100% sure it would be shipped out then, and they reassured me that it would. Then around 4pm I got an email from Overstock stating that they cancelled my order. When I called back again to talk to a customer service representative she was short and just kept saying "Well it was our warehouse that cancelled the order there's nothing that I can do for you until Monday". I expressed my frustration and told her that I had been waiting for the bed to ship already and that it showed that it was in stock at the time of my purchase. I went ahead and ordered from a different company and will never order from Overstock.com again. Very unpleasant experience, and the customer service didn't even act like it was a big deal.

Overstock customer service is wonderful. They helped me with my drapes for my living room. I had to return the drapes twice, and they tried to help me find the right ones. I appreciate their efforts.

After placing a order I immediately realized I placed it to be shipped to my temporary address, I called within hours of placing the order to update my current shipping address.After three chats and two phone calls a week later I still have not received my order.I was informed by OS.com that the shipping address was never updated. After several attempts to update my current shipping address I was surprise and disappoint in OS.com for dropping the ball on this. Each customer service rep. gave a different explanation why this happen. Very frustrating.

I ordered a headboard from overstock, and received a backpack. Seriously. I contacted them to let them know I had received a completely different item, and was asked if I looked in my box for the correct item. I was like, it’s a headboard, I’m certain I didn’t “miss” the headboard in the medium sized box. They asked me to wait a couple weeks to see if it was lost in shipping, then contact them back if it doesn’t show up. I waited. Then contacted them over the missing headboard. They asked why I waited so long to report it and claimed I never contacted them in the first place. Still no headboard 3 months later.

I ordered an item, they sent me the same wrong one 3 times. Won't buy from again. Customer service was inattentive.