Overstock.comReviews of overstock.com

Slechte service, alles betalen op voorhand om nadien geen poot te hebben om op te staan, levering zonder montage, verkoper was vergeten melden dat dit een extra is, verkoper nadien natuurlijk niet meer in dienst collega's trekken hun handen terug als je contact opneemt voor meer uitleg, kwaliteit-prijs NIET ok, je bent beter af bij IKEA - daar weet je tenminste waaraan en waaraf EN kan je goederen terugbrengen of geld terugkrijgen als niet tevreden ... 1 keer NOOIT meer

The returns are a nightmare with Overstock. There are far better stores to buy from that don't put you through an exhausting exercise of trying to return an item. I am officially done with their mess and closing my account. I have decided to just donate the item to a charity and be done with this jacked up organization.

I liked overstock for years, lately it seems they have gotten too big and dont value the customer anymore. The "chat with us" function is a ridiculous joke, because asking for a simple update on an order kept me online for 35 min and still no result.... not "my cup of tea"...

Don't get me wrong this set looks great and sits great. We were supposed to have the set delivered on a Monday between 11-3. The company shipping our set said someone had to be home to sign for the products or they couldn't leave it (Understandable but aggravating because the only time frame they would give us is 11-3 and my wife and I both work). I was able to get someone to come sit at my house while we were at work that monday. At 10:30am that morning I get a phone call saying my furniture just arrived to a neighboring City and that the company would be unable to deliver that day. So, they wasted my time and a family members time who had come and sat at my house. We rescheduled for Friday (Good Friday) since I would be home. They told me my furniture would be there from 11-3 that Friday. As 2pm rolled around I still had no furniture or phone call. I began to get nervous so i called the company. The lady who answered looked up my tracking info and assured me my furniture was on the truck and heading to me. At 4pm I still had no furniture and no phone call. I called the company back and conveniently their number has been disconnected and I cant reach a human being. I then called Overstocks customer service line and they inform me the package could arrive between 11am-11pm! Which I had never been told. I also have a 4month old child and do not wish to have someone ringing my doorbell at 11pm! At 8:30 that night I get a phone call from a random deliverer driver asking if I was supposed to receive at package that day. He went on to inform me that the original driver did not have a lift gate on his truck so he decided he wouldn't try to bring it. This driver never even called me! I understand things come up but if you communicate the customer might understand instead of leaving them out in the cold! This driver was nice enough to bring us the package. He arrived at 11:15pm at night! He also dumped about 1qt of oil on our freshly leaned concrete driveway! beyond a terrible experience. I'm done with overstock and done with Ceva Logistics shipping. Poor Management!

Run, go somewhere else. Overpriced horrible customer service. I ordered a couch and according to the delivery estimate on checkout and the time I actually received it was 5 weeks later. Oh and plus they leave it outside on the sidewalk another bonus. Please don’t make my mistake.

Bestellen tafel en 8 stoelen en eveneens loungeset. Moesten op voorhand betalen. 30 maart zal alles worden geleverd. Tafel en stoelen worden geleverd doch lounge ontbreekt. Veel gepalaver op klantendienst, levering ontbrekende op vrijdag 02/04. Zien niemand. Op klantendienst smijt men telefoon dicht. Nooit meegemaakt! Geld kwijt en geen loungeset!

We received a shipment of a breakfast bar / kitchen island and the base of the island was damaged. Not just a little, a lot. Product would have to be professionally repaired to look at all good. Company offered us $150 discount on a $1200 order. Delivery charge was $290. Does not seem reasonable to me. Very poor customer service. We will never purchase another item from this company again. And you shouldn't either. Be aware of their shipment of damaged goods and reluctance to "make it right".

Zeer tevreden klant! Onze tuintafel werd netjes volgens de aangegeven datum geleverd. We hadden de tuinstoelen erbij verwacht maar bleek dat dit een apart pakket was. Ik heb gebeld naar de klantendienst waar ik meteen iemand aan de lijn had. Probleem uitgelegd en mevrouw zou me beloofd binnen het kwartier terug bellen. Ze hield haar belofte, ze had het nagekeken en bleek inderdaad een missing te zijn. Ze plande meteen een nieuwe leverdatum in, die was 's anderendaags al. En inderdaad, de tuinstoelen werden netjes geleverd. Heel mooi tuinstel. Goede service vd Klantendienst!