Overstock.comReviews of overstock.com

Worst customer I’ve ever encountered! Wish there was a 0! Waited a month for a chair to be delivered, kept checking tracking and it was never delivered to shipping! Told me they’d ship in in 3 days with apologies, days later I called again and they said they were TRACKING IT! The next day I received an email saying they were refunding it was lost and the last in stock!

A part was broken on my dresser so I called customer service and spoke with Chase. He was amazing. He not only fixed my problem but created a memorable experience through great conversation. He brought personality to a call that is normally dull. Fabulous employee and experience.

Overstock is great when the items are SMALL and inexpensive but I caution you if you are ordering anything oversized or expensive. We ordered tile for our master bathroom renovation on March 8, and was told to expect its arrival by March 19. But then it got lost. At this point, I was made a promise (verbally, mind you, and never written in an email to me), that if the original still hadnt been found by Monday, they would issue a replacement. No one called, I had to call them, and was told that no one made that promise, and that if it wasnt in writing they wouldnt stand by it. By March 23, it was still lost, and they finally ordered a replacement. Great, you would think... now were getting somewhere. Except that a day later that replacement was canceled and I was told Id still have to wait for the original. A week passes - still waiting - and on March 31 I finally get word that its in the area, and to call to coordinate delivery. So I call the local logistics company to setup the time. 2 days later Im informed that its damaged, and asked if I would like what is not damaged. I say YES, Ive been waiting for weeks and our construction is on hold. Today, April 7, I find out that the 3rd party logistics company who delivered it to the local company, has put a hold on it, and I cant even get my hands on the unbroken material. So I call Overstock back, and ask for a supervisor, and am told that someone would contact me in 2-4 BUSINESS DAYS for next steps - for $1300 worth of tile that I still do not have a month later (mind you, weve spent over $3500 just in the last month). I ask if I can speak to that team directly, and am told they only communicate by email, not phone. Bureaucracy is rampant, no one actually cares, and if I wasn’t pestering them along the way, I dont think anyone would have actually even called back. According to my orders page, this order has been returned and the replacement order canceled, so all I can really do at this point, is call Amex and cancel payment as hope for the best. If I had known on March 23 that Id still be waiting I would have just ordered from Amazon (who still had stock of the same tile at the time, but doesnt now) - they havent failed me once in 10 years. Recommendation: Go elsewhere.

The worst company to order online products. They take your money for the item purchased but you won’t actually receive it. You have to call customer service over and over and over again to find out what the status is only to find out that they never planned on shipping you anything. They take your money and put in their back account for at least a month to collect interest. This is part of their business model. Some people actually get their purchases but a large percentage never see anything except a lot of lost time and frustration. BUYER BEWARE. Go somewhere else.

I had a horrible experience at overstock. Ordered outdoor furniture and it was almost a week delayed so I called them to find out when it would come only to find out the item was out of stock. Waiting to get my refund back so I can take my money elsewhere.

Overstock gets 1 star only because a zero star is not available. Overstock has the worst customer service imaginable. I purchased a defective microwave. It has taken seven phone calls and texting and there is still no resolution... only perpetual holds, disconnects, and undelivered promises. Please save yourself the time and trouble and do business elsewhere.

I purchased a pillow CASE; it looked low budget, nothing like the picture. I paid $ 21. 61 for it and when I tried to return it I was charged $20.72, pretty much the whole cost of the pillow. I paid $ for a terrible experience and I will never shop with Overstock. I discourage anyone who will listen from doing business with Overstock. You will be disappointed.

Enkel per mail beschikbaar, 3weken wachten op antwoord voor een simpele retour. Er lopen 10 werknemers rond in die showroom maar in klantendienst werknemers en service minded after sales zijn ze precies niet geinteresseerd. Zeer slechte reclame. Ik wacht nog steeds op een antwoord. 2 weken verder...