J M.
The worst company I've had to dealt with
The worst company I've had to dealt with and I've lived across the country across 12 states and dealt with tons of landlords/management companies. Not only is this poor excuse of a company horribly disorganized, they've overcharged me on rent multiple times, either with bogus late/return fees OR doubling the rent. I've contacted Chase multiple times to confirm, the transfers went without a hitch. The only way they would even bother to fix it, is if you call them out. Emailing them takes over several days for them to reverse these charges, and they continue to do this without repercussions. Additionally, they have constantly violated NYC tenant law of charging me for repairs without offering me an entire walkthrough of my unit BUT also charging me 14 days AFTER my move out. The only reason they refunded my entire deposit is only AFTER I told them I would take them to small claims and make every effort to report them to the Attorney General. All customer service representatives are outsourced to Egypt and you will not get any help outside canned responses. They are a middleman meaning, you will never get a chance to deal with the landlord for things like repairs. So you have to make more efforts to report them to the government in order to get anything fixed or done. In addition, their listing photos use AI retouching and 3D rendering (I ran it through multiple checkers) and the actual unit is actually more deteriorated and you will be blamed for the damages even if you didn't cause them because they use the BS excuse of you not combing through the apartment with a fine-tooth comb when you moved in. Unless you have no other options left, STAY AWAY!
Response from OutpostAug 10, 2026
Thank you for sharing your feedback. We’re sorry to hear that your experience did not meet your expectations. We take concerns regarding billing, maintenance, and move-out charges seriously and are always working to improve our processes and communication. We appreciate you bringing these concerns to our attention, as feedback like this helps us identify areas where we can do better.