OutpostReviews of outpost.me

I still don't have hot water and the water I do have is unusable it's rusted and disgusting

Not appropriate sales people.

Son recently moved out from apartment 6211. Had apartment cleaned by 2 ladies to ensure the apartment was cleaned. 2 weeks after move out received a bill totaling 817 dollars with pictures attached to the report that were not from the apartment that was rented. Called to talk to apartment about charges to be told that there is nothing that can be done, contact a dispute email about the bill and that manager stated that those are pictures of the apartment because they are attached to the report. I personally saw and inspected the apartment prior to my son moving out to ensure it was cleaned properly. The pictures attached to the report are 100% not his apartment. Try to discuss that the wrong photos were attached to the report and just kept being told “I understand, there is nothing we can do”. Not to mention the apartment just got taken over by new management and the are remodeling the apartments after current tenants move out. A week before this my truck was broken into sitting in front of my apartment. In formed office and they said just call the police. Asked for extra security to patrolled the area they said OK but they never sold the patrol in my area. Very shady unsafe apartment. Look elsewhere for apartment. Prior to this leased from park place and safer way more professional experience. will have to take them to court to dispute charges

The worst company I've had to dealt with and I've lived across the country across 12 states and dealt with tons of landlords/management companies. Not only is this poor excuse of a company horribly disorganized, they've overcharged me on rent multiple times, either with bogus late/return fees OR doubling the rent. I've contacted Chase multiple times to confirm, the transfers went without a hitch. The only way they would even bother to fix it, is if you call them out. Emailing them takes over several days for them to reverse these charges, and they continue to do this without repercussions. Additionally, they have constantly violated NYC tenant law of charging me for repairs without offering me an entire walkthrough of my unit BUT also charging me 14 days AFTER my move out. The only reason they refunded my entire deposit is only AFTER I told them I would take them to small claims and make every effort to report them to the Attorney General. All customer service representatives are outsourced to Egypt and you will not get any help outside canned responses. They are a middleman meaning, you will never get a chance to deal with the landlord for things like repairs. So you have to make more efforts to report them to the government in order to get anything fixed or done. In addition, their listing photos use AI retouching and 3D rendering (I ran it through multiple checkers) and the actual unit is actually more deteriorated and you will be blamed for the damages even if you didn't cause them because they use the BS excuse of you not combing through the apartment with a fine-tooth comb when you moved in. Unless you have no other options left, STAY AWAY!

If you are considering renting with Outpost Co-living in New York City; specifically their Williamsburg Brooklyn location please read this before signing anything. This is a fully documented, accurate account of my experience. It is also funny to see one of their Leasing Managers leaving a review here on Trustpilot. V__ S__ sure does love their job. WHAT HAPPENED I signed a lease with Outpost Co-living NYC, paid fees in full (first month + security deposit), and had a confirmed July 1st 2026 move-in date for a specific unit at their Williamsburg Brooklyn location. After signing, Outpost management repeatedly pressured me to switch to an inferior unit to accommodate another tenant's friend group who wanted to be near their friends on the same floor. I did genuinely consider their offer. I weighed the trade-offs carefully and concluded that the unit I had signed for and believed I had the legal right to keep under my signed lease was significantly better suited for my needs, particularly for what I anticipated would be a year-long stay. It had more natural light, better floor positioning, and superior layout. The alternative unit they were pushing had one window blocked by an adjacent building, was on a lower floor with direct street exposure, and offered meaningfully less livability for the premium I was already paying. I declined their offer based on a straightforward evaluation of both units. What happened next is why I am writing this post. When I refused to switch: They issued written threats to terminate my lease without legal cause They gave artificial 24-hour ultimatums designed to prevent me from getting legal counsel over a weekend They began issuing a refund without my consent to force a termination I had violated zero terms of my lease — my only "offense" was refusing a voluntary unit switch WARNING #1 — DO NOT SIGN A DIRECT LEASE WITH OUTPOST CO-LIVING Under no circumstances should you sign a direct lease with Outpost Co-living. A signed lease with them does not protect you the way a standard residential lease would. Their management demonstrated a willingness to terminate legally binding leases for reasons with no legal standing in New York State and they did so in writing. No lease with Outpost should be considered secure or guaranteed regardless of what they tell you at signing. WARNING #2 — IF YOU MUST STAY AT OUTPOST, USE AIRBNB ONLY If you absolutely must stay at an Outpost property, book exclusively through Airbnb never through their direct leasing process. Airbnb's AirCover protection covers cancellations, inaccurate listings, and check-in failures. A direct Outpost lease leaves you with significantly fewer protections and based on my documented experience a management team willing to weaponize lease termination against you. WARNING #3 — IF YOU MUST SIGN A DIRECT LEASE WITH OUTPOST, DO NOT SIGN MORE THAN ONE WEEK BEFORE YOUR MOVE-IN DATE If you absolutely must sign a direct lease with Outpost Co-living, do not sign it any earlier than one week before your move-in date ideally just a few days before. The earlier you sign, the longer the window management has to pressure, manipulate, or attempt to reassign your unit before you have physical possession. Signing close to your move-in date dramatically reduces their ability to interfere with your tenancy before you are physically in the unit. Once you are in possession of your unit, your legal protections as a NYC tenant become significantly stronger and much harder to circumvent.

September 2026 Was just told by customer service agent "go F***" MYSELF. WHAT THE ACTUAL F. This company really really sucks. Feb 2026 They double charged me for rent. 4200 instead of 2100. Was left with -700 dollars on my bank account. Took over 2weeks to clear up. They never explained or apologized. You can only contact a call center in another country and they canT do anything EVER. Also they charged each apt 120$ for wifi (we each pay 60) if it works, because it goes out daily downlosd speeds less than 10mbps

Please never ever trust them! They are nor honest about the condition of apartment and people are not safe who will Live with it.

Their "no-obligation" application process is a sham. Only after a $20 fee and approval can you actually see the room and review the contract, which is fine. But they also require a full month’s deposit upfront, which they say is refundable if you choose not to proceed. Since I hadn’t moved yet, I asked for real photos of the room after being approved. Thank goodness I did! The room looked nothing like the photos online. It had no windows, was extremely small, squeezed between two other rooms, and directly opposite a bathroom. When I decided not to go ahead, they refunded $1,790, even though I had paid $1,842.65. They blamed and sent me to my bank and Stripe. For obvious reasons, both needed the original receipt showing the intended charge amount, not the refund receipt. Outpost's team couldn't understand the difference and refused to give me the original invoice or receipt, which was sitting in their application portal that I no longer had access to. As you can imagine, both the bank and Stripe confirmed that payments are processed exactly as instructed by Outpost as the merchant, with no extra fees, and Outpost are in complete control of the refund amount. The team were completely clueless about their own billing and refund process and just left me without my full deposit in the end. I would strongly advise others — especially those relocating from abroad — to be very cautious, and avoid adding this unnecessary stress to your already tricky moving situation.