GirlinNYC
I stayed with in the outpost Hells…
I stayed with in the outpost Hells Kitchen house for 3 months when I first moved to NY, a lot of pros and cons. Outpost are very accommodating, the house I stayed in had everything I needed, all appliances, washing and drying, excellent location,Beautiful rooftop views. We had cleaners come in and re stock cleaning supplies. Whenever I had an issue they respond very fast and when it came to moving out the refund process was very quick and they were very easy to speak with. Also they are very flexible with locating you somewhere else if you want so there great to start off and get you on your feet. Cons: I highly suggest as a female getting a camera because this was my biggest concern, the maintenance man in the Hell’s Kitchen house came into the apartment several times without getting any notice, I felt unsafe so I got a camera and when I was in work I got a notification he entered my bedroom and looked around and noticed the camera and quickly left, after that another time when I was home he came in and I caught him and opened the door and he was in the bathroom in the dark and I recorded him and asked what he was doing and he said “leak leak” and I said where and why are you in the dark” it was just very uncomfortable when I said this to outpost they first said the maintenance man denied it I have CCTV footage but as I needed a place to stay I let it go and warned other women to get a camera and previous girls raised same concerns to me after I said with similar story’s with same man. There were some cockroaches and mice but again it’s NYC Iv seen this a lot around the city not just outpost and they were fast with getting extermination in Last con is I was never given an option to extend the lease in my current room I was advised room was gone but could be placed in a different house, the girl I worked with was very friendly and did try hard to place me somewhere else so they were not going to leave me stuck but it was just unfortunate I had no option to extend, (I do think this was a mistake though as they are busy over summer I think they usually do give you the option to extend but this is just my experience) so if you do know after a few weeks you want to stay let them know fast because luckily I found my own apartment fast but it’s hard in NYC and you don’t want to be jumping around houses. Overall I would recommend staying with them NY is a hard place to start up in and they do make it easy for you and they are trustworthy over all, just get a camera
Response from OutpostJun 29, 2026
Thank you for such an honest and detailed review. We're glad the overall experience - quick responses, smooth move-out, and our flexibility - helped you get settled in New York. We do want to address your concern about the maintenance visits directly. What you described is not acceptable, and we're sorry you were made to feel unsafe in your own space. Every resident deserves proper notice before any entry, and we regret this wasn't handled with the seriousness it deserved at the time. We are reviewing our internal procedures as a result. On the lease extension - we understand how stressful NYC housing can be, and we're sorry the timing didn't work out. We appreciate your tip to future residents to communicate early if they'd like to stay. Thank you again - feedback like yours genuinely helps us improve.