Outlet AsicsReviews of outlet.asics.com

How I wish I'd found these reviews three weeks ago! I hardly ever make on-line purchases but felt confident a well-known company like Asics wouldn't pose any issues and anyway I always check the returns policy first so how bad could it be? Order for trainers placed Tues 29th June (OUTGB33415398) but not dispatched until 6 day later (Mon 5th July) even though website specifies standard delivery of 5-7 days. Order delivered Thurs 8th July, nine days after it was placed (and here is where the real trouble begins!) I couldn't even get my feet into the trainers because of the integrated tongue; the aperture just wouldn't open wide enough. I tried several times per day for a whole week to generate the returns label but got an error message every time (over 30 attempts). Eventually, I contacted customer services on-line explaining the situation and received an automated response with a case number (956486); another week has now passed and I have had NO response! The phone-number is no use either; just automated messages. At this rate, the 30 day returns window will come and go and I will be left £66 out of pocket. Could be worse but it looks like I'll be passing the case on to Resolver or the Ombudsman in the hope my money is returned.

I ordered a shoe on 2nd July from outlet.asics.com. Their website stated standard delivery within 5-7 days. The item was dispatched on 10th July on 8th day after the initial order was placed. They provided the tracking number which showed the item remained with their carrier in Germany for more than a week. Finally I received the item after 3 weeks. The only way to contact the customer service is via the contact form on their website. The reason for 1 star is poor customer service who do not reply for almost a week and poor delivery services. They can at least state on their website approximate delivery time.

Had 2 paar schoenen besteld. 1 paar bleek toch niet op voorraad. Ik kreeg eerst niks te horen. Mailtje gestuurd hier kreeg ik uiteindelijk reactie op. Geld is teruggeboekt en het andere paar na een week ontvangen. Levering en reactie niet de snelste maar uiteindelijk allemaal goed geregeld!

Service? What service? Phone calls go unanswered as do emails. Have been trying to obtain a return label to send a pair of trainers back as the website does not allow. Impossible! Only have a certain amount of days to do this too before returns are no longer accepted. Answer your phones Asics Outlet and reply to customer emails!

Diese Seite ist maximal unseriös. Meine Bestellung wurde nie versand. Um den Bestellstatus einzusehen, braucht man die Bestellnummer. Die mir gesendete Bestellnummer funktionierte aber nicht. Es gibt keinen telefonischen Kundenservice, nur Mailverkehr, der nicht hilfreich ist. Mit genauem Blick in die Struktur der Webseite merkt man auch gleich, dass da was nicht ganz stimmt. Finger weg.

Wish I’d read these reviews before risking a purchase… ordered trainers 2 weeks ago and still haven’t received goods… have chased and been told there’s high demand because of sale but I don’t think I bought in sale and anyway, they should make clear when ordering that delivery might be longer… the tracking info hasn’t changed in 3 days so I’m not optimistic on receiving my goods and either way, won’t get them in time… next time I’ll just travel to the outlet store and take my chances on what they have in!

He llamado a un teléfono que no contestan. Te piden que escribas un mail, que no contestan a mis preguntas. No sé cuando lo recibiré, y lo necesito para salir de viaje. Ésta es mi actual experiencia: Atención al cliente no existe, no somos clientes, solo "paganos".

Llevo desde mayo,hice un pedido k tardo 3 semanas en llegar!! De 3 -5 días nada,lo devolví y todavía no se nada ni han devuelto el dinero. Tonta de mi hice otro pedido viendo k tardaban tanto para que llegara aun que no me hubieran devuelto el dinero, a la semana lo cancelaron por no tener existencias y tampoco me han devuelto el dinero. 190 euros tienen míos y no tengo ningunas zapatillas. No contestan correos ni teléfono ni cristo que lo fundó. No se me ocurre más, en tienda outelt, la atención del personal en cambio buenísimos,saben lo que están vendiendo y te asesoran fenomenal.