Outlet AsicsReviews of outlet.asics.com

Tal como expuse en mi anterior valoración sobre ASICS, tuve que volver a comprar un producto en su página y, por tercera vez, al día siguiente me envia un correo con "pedido cancelado", sin detallar motivos, y siendo, como en las anteriores ocasiones un producto en stock. Finalmente, lo compré en MASPORMENOS.NET, una página que no conocía, y me llevé una grata sorpresa porque, tuve el producto en mi casa en 24 horas (pedido nº 127532) y por 51,00 € frente a los 85,00 € que costaba en Asics.. Al menos he sacado algo positivo del desastre de la página de ASICS.

I come to Trustpilot generally to complain. That's the general consensus. Angry = want to complain. So despite the negative reviews - i 'took a risk' and ordered. My Asics experience was PERFECT! After a quick email confirmation and 2 days later my shoes were delivered - as ordered. Very happy with the experience and will use again.

I purchased on Blank Friday 2019, from Italy, and items kept being cancelled for out of stock from the shopping cart continuously, moreover, after payment, one of the items was cancelled from the order. However, I received a customer service email and my money back in a couple of days plus a discount to spend on my next order. Finally I had to return a pair of shoes (much too large) and in 1 week I’ve shipped the box and got the full refund. The shopping cart management needs to be improved, that's why I don't rate 5: 4 stars !

Llevo todo el mes intentando contactar con ellos por un pedido que realice en noviembre, tanto a través del correo, emails, Facebook y no hay forma. Horas a la espera y nadie coge el tlf, ni hay respuesta a los email. Un fraude esta marca, ya que ante cualquier cosa que ocurra con el pedido, no se hacen responsables. No comprar nada y antes de hacerlo mirar las opiniones de las redes sociales...

Pedido con 3 productos realizado en noviembre. 20 días después el pedido no se ha recibido y ni siquiera está en el historial de pedidos. No responden a emails no responden al tlf después de 1 hora y 12 minutos en espera me dicen que han cancelado por “problemas del pedido” ¿? Que me devolverán el dinero pero que no me envían los productos, pese a disponer de stock

Black Friday. 1 pedido con dos zapatillas, cancelado día siguiente. ¿Razones? Ni idea, decisión unilateral de Asics. No explican nada, no solucionan nada. Señores de Asics, si no están a la altura para controlar el stock en su página web simplemente no oferten nada por esa vía porque huele a timo. Eso si, cuando se trata de pagar 180€ por unas zapatillas ahí no hay ningún problema. Exijo se respete mi pedido (cobrado por cierto en PayPal sin ningún rubor) por un modelo de similares o superiores características. Como cliente no tengo por qué pagar el pato de sus chanchullos. Pedido: OUTES31245466

I bought a pair of Nitrofuse from their online store. I wore them a couple of times but continued to have discomfort all along the instep of my right foot. Left foot was fine. I emailed customer service to explain that the right foot obviously has a flaw in the sole. I was told that because I had removed the tags I could not return them. Also they asked could I take a picture of the flaw. How can I take a picture when it is internal? Refused to help me in any way.

Recently purchased a pair of Asics GT2000-4 running shoes from the Asics outlet at Cheshire Oaks. The left shoe of the pair has been put together incorrectly close to the front of the left arch which has caused some discomfort. On returning the shoes for a like for like exchange I was advised that I couldn't return them as I hadn't had an in store gait assessment and I may have bought the incorrect 'type' for my feet. After a rather patronising march up and down in my socks for a 'gait assessment' I was told I should have had a cushioned shoe rather than a control one and as there was nothing obviously wrong with the shoes I was trying to return I couldn't have an exchange. So after wasting four hours of my Friday afternoon to make a 10 mile round trip and waste £20 in fuel I now appear to be a liar who has nothing better to do than waste his time trying to exchange a non-faulty shoe for another pair exactly the same?! Asics, your customer service would be a disgrace if there was any.