OutdoorplayReviews of outdoorplay.com

Ordered 4 NRS sun shirts. They arrived well packed and super fast! Will order again.

Review by Anonymous UserShipping has been delayed 3 times now from late Apr to May 6 then May 8 and now to March 22. I get it, COVID-19 has disrupted supply chains. But there was no mention of that when I bought my H3 AND there is still no mention of shipping delays on the product page or anywhere in the checkout process. Even worse, Outdoor Play is still highlighting that they are shipping as normal! You have a popup bar with your COVID update that says "COVID-19 Update - We're Shipping!". If you click on that popup it takes you to a letter from your CEO that says, right at the top, that "Our online store is still open and our supporting warehouse is still shipping as per our normal shipping times." That is a blatant lie and a very shady business practice. I work in E-commerce and this is terrible customer relations. Look at Amazon announcing delays across the board. That's exactly what you should be doing. UPDATE: They deleted my review from their website! Watch out for these people!

Got a patagonia zip up here at a great price and with free shipping. It came super fast and with no problems.

Tried to make a return. They made me pay for my own shipping. It cost over $30. The forms were not in the box that I needed to make the return and I had to print them. Poor customer service although the package did arrive on time

I ordered 3 pairs of watersocks and returned 2. (Total shipping cost for Canada : 35$ + 25$ return + 40$ custom fees because they do not charge GST and prepare documents for customs). If you buy from Amazon or another company that handles charging GST for customs it will be a lot cheaper (5% as oppopsed to 20%+10$), it will be faster and most of the time free to return Total shipping cost: 125$ for a returned order of 202$ :-(

Har nu brugt Outdoorplay.com et par gange til køb af kajak udstyr. Selvom dollarkursen er høj, der kommer moms og toldafgift på, har jeg sparet over 1500kr - ved en ordre på ca. 6000kr, set i forhold til danske butikker, og ved brug af rabatkode. Og så har de stort set alt, i alle varianter og størrelser. Første gang jeg bestilte, tog det et par dage inden de afsendte, de skulle sikkert lige tjekke mit Visa kort? Anden gang fik jeg en mail 2 timer efter bestilling, om at varen var afsendt. Med track&trace. Ca. 8 dage efter kommer der besked fra Postdanmark om at de lige vil have lidt penge inden udlevering. Havde også lidt spørgsmål, og de er lynhurtige til at svare tilbage på mail. Så kan klart anbefales ved større indkøb af specielle ting.