OutdoorplayReviews of outdoorplay.com

Response from OutdoorplayJun 11, 2025

Hey Tom, so sorry for the confusion! It's actually 14 days from the time of Delivery for orders before June 1st. Orders after June 1st are final sale because we are shutting our doors at the end of July. Please give us a call Monday through Friday from 8am to 4pm Pacific time and we can help! Just call 1-800-994-4327. We look forward to your call!

Response from OutdoorplayAug 15, 2023

Thank you for the review and we are glad the product worked as intended. We get all our shipments out same day or next day to our carriers and apologize if they aren't meeting your standard. As a small business feedback is very important to us and we would encourage you to reconsider the low rating of Outdoorplay based on the performance of UPS.

Response from OutdoorplayOct 15, 2021

Hi Mr. Francisco, Thank you for taking the time to share your feedback about the experience you had with us back in July 2020, and we are terribly sorry that it was less than exceptional. The year 2020 was challenging for several reasons; however, we've really taken a look at our opportunities to improve the customer experience, and your feedback has been instrumental in our development. Even though it's been over a year, we want you to know that we're working towards ensuring that the customers we have the pleasure of serving receive a 5-star experience. We want the opportunity to turn this experience around and earn your trust and business back. If you would like to chat further, we'd love to be given another chance. So please feel free to email us at [email protected]. We look forward to hearing back from you soon, Queena

Response from OutdoorplayOct 16, 2021

Hi Andy, Thank you for taking the time to leave us a review back in 2016, and we hope that you will accept our sincerest apologies for the missed opportunity to reply to your review. We have taken steps to improve our options on how we handle return shipping costs and would appreciate the opportunity to be given another chance to earn your trust and business back. We would love to connect with you again if you're willing. If so, please email us at [email protected]. We hope to hear back from you. Queena