OutdoorplayReviews of outdoorplay.com

All went well with my order, except, pants were too big. But return was easy to do!

I have bought kayak gears and wears >20 times from Outdoorplay. The ordered ones are always delivered to Japan without any problems. The delivery is quick and fast. The customer service is excellent. I very much appreciate the outstanding international service of Outdoorplay.

Purchased a Kuat bike rack from Outdoorplay. They are very competitive and offered a great price. After ordering, it came in a few days through UPS. Smooth transaction and easy-to-use website. I would certainly purchase again from them.

Made an order, the company ran the credit card, then two days later emailed saying there was an issue with the order and I needed to call them to resolve it. I called, and they said they couldn't confirm my credit card, and I needed to re-order and use paypal instead. And on top of that they said one of the items was on back-order (was in stock when I ordered). I will be disputing the credit card charge and never ordering from this scam website again.

Ordered a tent shown as in stock. Received email it was shipping direct from manufacturer on or before 7/1/20. It didn't. I got another email saying it will ship on or before 8/1/20. That's a month in the middle of the season. I live in Colorado so that's like a 3rd of the season, I have to wait to get a tent that has already been paid for. They told me they removed the tent from the website due to the long wait, I checked and they really did. If the tent comes in on or before 8/1 I'll update to 3 stars, but for now it's pretty sad.

I choose Outdoorplay because they are a local business and now more than ever we must try to support and promote local businesses. Due the pandemic, I’ve noticed that all outdoor equipment is sold out or taking longer to be shipped. That occurred to me with them, but it took less than 12 hours to get their reply back, assuring me they were working on it. Once my bike rack arrived, I realized it was an open box, not what I was expecting, but my disappointment last the hours they took to reply to my email. I got a call from an amazing customer service representative, who did her very best giving me different options and understanding the situation. She offered me several ways to emend the situation without hesitation, I could tell their priority was my satisfaction as a client. They followed up immediately over email. As A. Lappe quoted: “Every time you spend money, you're casting a vote for the type of world you want”

The Customer Service of this company is abysmal. This company sold me a kayak with a pre-existing leak and a pump with an inoperable PSI gauge. However, after some discussions they made everything right.

Buyer beware! I purchased a bike rack on 6/6/2020 from the site that said they did indeed have the product in stock and that most items ship within 24 hrs. When said product ships, they send you a tracking number as is typical for most online retailers. On 6/16/2020 I contacted Outdoorplay to inquire about my order. I received an email back stating they were sorry for the delay and that now the item was back ordered until 7/30/2020. Keep in mind, I had to contact the seller myself (10 days after purchase) to find out my item would ship 54 DAYS AFTER I placed the order of an item they claimed to have in stock. Customer service is abysmal with this company and I’d suggest not to trust their “item counts” online.