Todd
Ordered a 2 piece carbon paddle to use…
Ordered a 2 piece carbon paddle to use with my new kayak. Planned an outing but no paddle for over a week, tracking showed it still at vendor. It literally was being shipped from a local supply. Contacted company and company asked to cancel or ship same day. Had run around with Ai chatbotbof course...but finely got paddle into the shipped mode.bit didn't arrive in time for my trip. Had to borrow. The paddle however is awesome and recommended. Outdoorplay needs to get stuff into the mail same day or next to stay competitive with other vendors. Not shipping for over a week is not going to be successful.
Response from OutdoorplayJul 30, 2024
Hello Todd and thanks for taking the time to leave us feedback. We are so sorry to hear of delays with your order! Would you be able to provide us your order number or email address used to place the order? We would like to confirm what happened with your order. We do ship orders same day, or next, Monday through Friday. Our USPS driver does not scan packages when they pick them up which leads to a bit of confusion with folks thinking their package hasn't shipped when they actually have. Some of those packages are loaded onto a train or truck out of Portland, Oregon for travel to the east coast so they won't show a USPS scan until they get unloaded at the delivery terminal. And sadly this summer we've seen delays on packages shipped with USPS, UPS, and FedEx due to weather as well as due to the increased numbers of packages being shipped. Please give us a call at 1-800-994-4327 Monday through Friday from 8am to 4pm Pacific at 1-800-994-4327 if you have additional questions. Thanks for choosing Outdoorplay!