OutdoorplayReviews of outdoorplay.com

Really great customer service experience!

I recently bought and then returned some spare parts for a ride on truck from them. They were very difficult to contact and took numerous emails to get a response, then after following their instructions they received the tracked return and stopped responding, so had the parts back and kept the money.

Chris was able to help me in a timely manner after receiving a faulty item.

Got the Patagonia jacket and it is fine. The problem is with Outdoorplay's return publicity. The policy is all returns must be within 14 days or ordering not delivery. It took five days to arrive, I was out of town so I had two days to make a decision. I did not biuy it to return it but when there is a problem, I would like a reasonable amount of time to evaluate and react

Timely and what I requested.

Five stars. Did great at returning a purchase. No issues, simple, easy, and very nice 👍

Great product selection, customer service with easy returns.

I ordered a Patagonia jacket and it was shipped via FedEx to a post office for further delivery. After two weeks when it didn't arrive it was a situation where FedEx blamed the USPS and vice versa. OutdoorPlay Customer Service said it wasn't there problem but the carrier. I reminded them that they picked the carrier and also selected a multiple carrier method fraught with potential problems. I was forced to wait a month before they would issue a refund. This was my first experience with OutdoorPlay and I felt their Customer Service was second rate. Very business like and no apology or empathy for their failure to deliver. I was offered no discount or perk on a future offer for the inconvenience. Probably my last experience with them.