Michelle B.
Wrong item received and they refuse to fix the issue
I ordered NaturalKote cedar stain/sealant. They did not email me an order confirmation and the paypal email I received for the processed order had a blank description. They then sent me the incorrect ($51) item and are refusing to fix the problem, claiming I ordered a product that I did not order. I'm filing a case against them through paypal. Worst customer service I have ever experienced.
Response from Outdoor Furniture PlusAug 24, 2021
Hi Michelle, I'd like to help if we can. I looked into your order. It looks like you ordered the Natural Kote Sealer. NOT the sealer/stain. And in reviewing what we sent to you, we sent to you what you ordered, which was the Natural Kote Sealer. I also see that you spoke to someone in our customer service team earlier and that even though you received what you ordered, we have credited you back in full. Is there something else that you would like us to help you with? Holly