OurCuffsOurCuffs was started to empower men and women across the world through meaningful custom jewelry. Each piece is custom made for that individual -- whether that's the coordinates of a special place, the initials of a loved one, or a daily motivational mantra.
OurCuffs (ourcuffs.com) has 74 customer reviews on Five Star Index, with an average rating of 2.9 out of 5.
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Peter B.
I have ordered three cuffs (2 matching, 1 separate) and have been extremely please with the quality of the products, the speed of delivery, and most importantly, the customer service. When a mistake was noticed in the coordinates of one cuff (might have been my error - not sure), it was immediately replaced with no questions asked and no additional charge. Highly recommended!
Mark Sean O.
I give the bracelets as a contest prize on my social media sites. People love them!
Ryan
My girlfriend loved them! I recently purchased from them as a 3 year anniversary gift for my girlfriend, the matching cuffs arrived even earlier than the website's predicted dates. Definitely recommend these, my girlfriend has yet to take hers off.
Delinette C.
This is my 3rd order and I couldn't be happier with their customer support. I told the support agent Selena, how my anniversary was coming up and wasn't sure if my order would arrive in time since i ordered with standard shipping. She saw that this was my 3rd order and immediately said she will ship out another order with priority shipping to arrive in 3 days! I was like that's soo sweet!! She deserves a raise, lol. I got them pretty soon after and showed my husband. Theyre so special. Means so much. Will be ordering more for christmas gifts
Hiloni S.
I would request everyone to NOT purchase from this website. They don't make occasions special in fact ruin them! Even after a month of placing the order, I did not receive it. I had even paid expedition charges but the order is not delivered yet and even the extra charges are not refunded.
Response from OurCuffsDec 7, 2020
Hi Ms. Shah, Firstly, I am very sorry that you did not receive your products in time. Shipping internationally to India has proven to be challenging amid the Pandemic and we wish we could have done more to expedite your order. Chances are your package may have gotten lost in transit. I do thank you for leaving this feedback. We did issue a full refund back on November 28th at 2:09am. Please confirm with me via email if you’ve received this refund. My email is [email protected]. Again, I’m terribly sorry about this situation. This normally doesn’t happen, but with how the year has unfolded, a lot has been out of our control. Wishing you a lovely December and if there is anything else I can do, please email me! -McKenzie
Gamal A. M.
I bought a plain cuff with no engraving ,and when it came I found that it is not of good quality and looks cheap. I wanted to return it back and get a refund for my money .I sent them 3 emails and they keep saying that there will be no refund as it is a customized cuff., while it is not . It is a plain cuff with no customization what so ever . Just another trick to take your money .
Response from OurCuffsDec 7, 2020
Hi Mr. Mikhail, Thank you for providing feedback and letting us know about the issue. We’re sorry the bracelet wasn’t up to your standards. We already issued you a full refund immediately after your email request. Please check your PayPal. The money was fully processed back into your account on November 6th at 2:34am. Would you mind emailing me exactly what you disliked about the cuff so that we can improve our products for the future? My email is [email protected]. If there is anything else we can do to help resolve this situation, please let me know. Thanks! -McKenzie
Paul W.
Don’t go with this company, you will not receive your products. If you complain enough on social media they may refund after begging to take off your reviews. If you are looking for an anniversary present try any other company. If it doesn’t arrive they will blame anyone but themselves. Avoid!!!!
Response from OurCuffsDec 7, 2020
Hi Mr. Wheatley, I am sincerely sorry that your products did not arrive in time for your anniversary. However, I do think it is a bit extreme that you’re posting about this situation again in December when you had ordered back in August. We already issued you a FULL refund in the amount of $24.18 via PayPal on September 13th at 11:19 am. Please check your PayPal. I am sure the situation was extremely disappointing and frustrating. Please keep in mind, we’re a small team and the pandemic is not making it any easier for us. I would love to further resolve your situation to the best of my ability, feel free to email me at [email protected] if you’d like. -McKenzie
David L.
Edit 12/7/20: I ordered another bracelet after the first became damaged. The experience was entirely different. Shipping took a bit, but I expected that it would - I didn't pay for priority shipping. It was still about the same as when I paid for priority. Not an issue, as I wasn't contending with a deadline. My initial review came after the initial "too bad, so sad" reply from Selena Mendez. Compliments to the company for finally making an effort to make it right. Notwithstanding the shipping and original customer service issues, it is a fantastic product. The stackable charms had a tendency to slide around on mine, so I super glued them where I want them. I've also soaked it in coconut oil and vacuum sealed it for a day, (and put the whole bag in hot water, to help it penetrate) which really helps with water resistance, and it's wonderfully soft now. I reapply coconut oil once in a while. (Leather and oil go together like peas and carrots.) The leather has taken on a beautiful mahogany color, and a nice patina. Thanks again, McKenzie. Rating upgraded. ORIGINAL REVIEW: I would think twice before doing business with OurCuffs. If you post the truth, they will censor you on their Facebook profile, and subsequently make it impossible for you to leave a review or a comment there. Even if you pay for priority shipping (3-5 days), you won't get priority shipping. Mine was on the order of 18-20 days. They will blame it on their "forwarder", refuse to refund what you paid for priority shipping, and expect you to be satisfied that you got the item, at all. Looking at you, Selena Mendez in Customer Service. Don't expect Made-In-America. They purport to be a US company, but their stuff comes from China. They ship it to some place in the US, who relabels it and sends it out - label carefully applied over the original. The first time I saw the stackable bracelet (leather, with stackable charms), it was $38. Then $40, then $44, which is what I bought it for. As of today, they're listed for $59.
Response from OurCuffsDec 7, 2020
Hi Mr. Lockard, I want to thank you for your feedback. We’re sorry that you didn’t get your order in time. Unfortunately due to COVID, occasionally we’ll have orders that go beyond the average shipping times. We are a small team of people looking to constantly improve where we can. Now, I see that you did order a 2nd time with us after this event, so I hope we were able to provide a much better experience for you the second time around. I’ve issued a refund in the amount of $30 via AfterPay to offset the issues with shipping. Please email me back directly at [email protected] and I’d be happy to further help you out! -McKenzie
