Our Boat HouseReviews of ourboathouse.com

I love Boat House items but I have yet to received my bed that I ordered in July it’s now January still no bed and I have emailed twice with no reply.

I was very upset when my mother opened her birthday present to find it Covered in dirt / mud and barnacles and the rope wasn’t tied. How embarrassing!!!! I spent hours cleaning it.... not impressed.

They didn’t let me know that the product I ordered was unavailable until I called them to find out when it would be delivered. Then I chose another product and was told that they would get back to me in the next couple days if it was available; I have not heard from them. All this time they have $435 of my money. Today I requested a return of my money.

While I appreciate the nice furniture they make, they should tell you there is an extra charge for delivery not included in the price of the pieces you buy. Please be aware of this. It was an extra $234.00 for delivery no one bothered to mention. I got the news from West Express Delivery. The chair, this time only, isn’t that well made, and I was called 3 times by the delivery service because he had not been given the correct address. Also, their prices have gone up. Don’t think I will be buying from them again😏

I had a pleasant shopping experience and was helped by one of the owners, Christina, I thought the pricing was a little high, but delivery was ridiculously high, I went to another outdoor store and was given a slightly better price with a flat fee of $45 for all to be delivered. I went back to Our Boathouse and asked if they could match the competitor's price, which they did. I ordered my furniture mid-November paying in full, (which was a bad idea) and was told it could take 5 weeks which would be before Christmas. I did not receive the furniture before Christmas, they said that the factory,Summer Casual, took off 2 weeks for Thanksgiving and would be taking off 2 weeks for Christmas I didn't believe that the factory shut down for that long of a time, so I called the factory itself and they were not closed at Christmas so I doubt the same was true over Thanksgiving. I called OBH and asked in January about delivery and they said their rep at the factory changed so they weren't sure. I went to the store and asked about the fire pit that was ordered at the same time as the patio furniture and was told it was in their warehouse, the whole time since I ordered, but no one offered it to me to use with my existing patio furniture, which I could have used over both holidays. They made a delivery of the fire pit when I told them I would take that since at this point my order had been in for over 2 months. When the fire pit got delivered the men were going to just keep the heavy item on the pallets and put it on my back patio, I called the store and said I didn't pay for a $4000 item to be dumped on my patio, that they had to have it unpackaged and set up. The delivery guys did what they could at my insistence, but they never set one up before so they couldn't show me how to use it or even what some of the parts did. I called OBH the next week to inquire about the deliver of my furniture and a salesperson named Deb asked the person who answered the phone why I was calling again, since she had answered an earlier call I made that day and said they were too busy and someone would call me back that day, when no one called back and it was almost time to close, I called again. It was rude of her to bad talk about the customer so I could hear her on my end. I went to the store the next day and insisted either my order get delivered that week or I would be taking sample pieces off the floor to use for an upcoming party. My piece arrived 12 weeks after I ordered and paid in full, I was told when I asked a salesperson about my order if it was placed when I made it and she confided in me that the person who normally does the ordering was on vacation so it went in late. I was upset because the owner who I dealt with to make the sale was never available when I called or went into the store, and was never honest about why my items did not arrive but made up different untrue excuses to cover the fact up that they put the order in late. Honesty would have been helpful and an answer to my calls would have been appreciated. I told the one sales person after the delivery that I really wanted a call from Christina and she said she would tell her, I never received it so I could tell her about my bad experience instead I received several e-mails asking me for my review so instead of a private conversation with the owner, now it will be on the internet for all to see.

It's been nearly a year from our original patio furniture order...we still did not get the furniture that we originally requested. First there was an issue with the salesperson leaving the company and it seemed they lost the order. Then they said the salesperson wrote it up wrong and the fabric we ordered was not available. Once the order was finally submitted and delivered...it was not correct. Wrong chairs and cushions.We agreed to leave the cushions, just replace the chairs. Nearly 6 months later, we received chairs, but they are still not what we originally requested. However, looking at the receipt, it appears the order submitted by the salesperson lists the wrong chairs. Overall, horribly incompetent service. Not worth the cost!

Called to get some pricing and an ETA for delivery for a few items, the lady I talked to I think her name was Danielle was pleasant and helpful on the phone. She said she would call and get and ETA shipping prices however she never called me back. I called back and left a message two messages with no response. I was never able to place the order. Pros: Neat and original items, sales girl was knowledgeable Cons: Shipping pricing not available right way, No follow through from customer service, phone calls not returned.

I ordered pillows and the fulfillment was as expected. The pillows arrived and one had what appeared to be water stains on the back side. I emailed the company to explain the situation but never heard back. Very odd and certainly disappointing not to hear back.