Our Boat HouseReviews of ourboathouse.com

First of all i have seen other reviews that parallel my issues as well. Bad customer service. Poor response. Poor quality . Details: i have delayed putting this review in. In hopes a resolution of my issues would be resolved by Karen the owner. Instead she gets on texts with me. Threatens me and banters back and forth. I have offered not one but two resolutions to the issues. No response from her to resolve. I ORDERED OVER $40,00 IN PRODUCT FROM HER THATS SAID THE FOLLOWING IS DEFECTIVE. TWO SLIPCOVERED BEDS THE FABRIC DOES NOT FIT EITHER BED. SHE HAS PHOTOS THREE BAR STOOLS RATTAN COMING APART AT THE SEAMS IN NUMBER OF AREAS. HAVING TO USE SUPER GLUE. STILL NOT FIXING THE ISSUES. FLIMSY BAR STOOLS. CABINETS THAT DONT CLOSE OR LATCH PROPERLY AND WARPED AND DISCOLORED SHELVING. SHE HAS HAD TWO MONTHS TO MAKE THINGS RIGHT. AND HAS DONE NOTHING. SENT ME A BOGUS INVOICE FOR SHIPPING CHARGES AS WELL KNOWING THE MERCHANDISE WAS DEFECTIVE. . SHE WILL NOT MAKE ANY OF IT RIGHT!! I have a table i ordered in dec. Suppose to come in. Middle of march. It did not. Nor did it come in april. I had to reach out about it. No follow thru. I have done a charge back as the 6 month time frame to do so is days within expiring. She knew this. She has attempted to try and keep the money for the table to pay for shp charges for defective merchandise that has nothing to do with this table. Turns out it was never ordered! I am disputing with my credit card company. In my opinion this is the WORST COMPNAY TO TRY AND DEAL WITH. YOU ORDER SOMETHING IF ITS DEFECTIVE OR WRONG. YOU ARE STUCK WITH IT AND OUT THE MONEY ! SHE OPERATES OUT OF HER HOUSE. ITS A ONE BAND SHOW WITH NO CUSTOMER SERVICE WHATSOEVER . BEWARE THE RISK Reply to our boat house: first of all the reply is totally misrepresented and the facts are not what actually has occured as the boat house claims . I was NOT told of a spring delivery on the table. I was told middle of march period. Which is why i have decided to charge back the transaction ass it is now may. I was NOT told spring delivery. To be clear i was told no later than middle of march. In Dec when ordered. Period. The shp charges i was shown zero itemization of anything. Only a made up total of what the owner wantd to bill me. She represented also she and her daughter would be here for the install. A few days before i was to take delivery she told me she would not be at install. So that was misrepresented to me as well. The shp charges i cannot pay for at this time until the problems ae resolved to my customer satisfaction. She has refused to offer any resolution. I sent the photos as requested. Over a dozen of them. Her response was to say in text how reputable the company was. That the beds came from. That is not na resolution. That is not making the slipcovers fit the beds properly. I have asked for itemized invoices regading shipping. Fromm the vendors. DIRECLTY. Of which she has also failed to produce. Instead just a made up number total on an invoice which tells me NOTHING. I CANNOT PAY SHP CHAGES ON MERCHANDISE THAT IS DAMAGED AND OR FAULTY OR NOT FITTING PROPERLY. I MADE MYSELF CLEAR ON THAT. SHE WILL NOT CORRECT ANY OF THE ISSUES I HAVE COMMUNICATED VERY CLEARLY TO HER. SHE WANTS TO BANTER BACK AND FORTH AND REPRESENT STATMENTS ON HER END THAT ARE FLASE AND UNTRUE. SHE WANTS MORE MONEY EVEN WHEN SHE HAS PHOTOS AND HAS BEEN TOLD BY MYSELF AND THE DELIVERY GUYS THAT THE SLIPCOVERS DID NOT AND DO NOT FIT THE BEDS. A NUMBER OF PEOPLE THAT HAVE SEN THE BEDS AND THE SLIPCOVERS ARE IN AGRREEMENT AS THE ILL FITTED OF THE FABRIC TO THE BEDS. I HAD A PROFESSIONAL FURNITURE MAKER AND DRAPERY PERSON INSPECT THE PROBLEMS WITH THE SLIPCOVERS AS WELL AND THEY ALSO AGREED THEY DID NOT FIT AT ALL THE BEDS FRAMES. SHE WAS NOTIFIED THE MINUTE THEY WERE APPLIED TO THE BEDS WITH PHOTOS AT THAT TIME AS WELL. IMEDIATELY NOTIFIED. 3’/11 2026. ITS NOW RIGHT AT THE 2 MONTH MARK AND SHE HAS NOT REACHED OUT ONCE TO RECTIFY. RESOLVE THE ISSUES. NOT ONCE. I HAVE CHARGED BACK THE TABLE BECUASE I FEEL BASED ON ALL OF THIS HER INTENTION WAS TO USE THE pURCHASE OF THE TABLE, HOLDING THE FUNDS IN HER ACCOUNT SINCE DEC 2025 AND ATTEMPT TO TRY AND KEEP THE FUNDS FOR ISSUES THAT HAVE NOTHING TO DO WITH THIS TABLE ORDERED. I WAS NOT TOLD SPRING 2026. LETS BE CLEAR. I WAS TOLD MIDDLE MARCH. I EXPRESSED CONCERN ON WHEN TO EXPECT THE DELIVERY. I WAS MOVING INTO A NEW HOME AND WOULD NOT BE CLOSED UNTIL 3/9. I WAS TOLD BY THE OWNER ITO EXPECY DELIVERY AROUND MIDDLE OF MARCH AND I WAS FINE WITH THAT KNOWING I WOULD BE PRESENT AT TIME OF DELIVERY. THERE WAS NOTHING MENTIONED ABOUT SPRING 2026 AS SHE CLAIMS NOTHING. THAT IS FALSE. ALONG WITH ALL THE OTHER CLAIMS SHE HAS ATTEMPTED TO REPRESENT ON HER END. NOTE SHE MENTIONED NOTHING OF TRYING TO RESOLVE THE ISSUES NOTHING ABOUT THE TWO RECENT SOLUTIONS I OFFERED UP AS WELL. AGAIN AMBIGUOUS AND AVOIDING THE ISSUES , SHE IS DOING THIS

One star, because I couldn't leave zero. We initially placed the item in the shopping cart, and then immediately got emails like "hurry up, only 8 left in stock". We purchased online a very nice coffee table for $3500.00. At the time of the purchase, shipping was $325 and then white glove delivery was offered for an additional $175. We declined white glove delivery which was described as bringing the item inside the house because it was heavy. The website clearly stated that white glove delivery was optional, and it stated moving men would carry the item in your house because it was heavy. The order went through, card was charged 3800.00 on August 26, 2025. Five days later we get an email saying that now they want another $175 for white glove delivery. I denied that add on service, stating item is going in the garage and a moving company will later take it to my new house which is being built. Had to argue back and forth about the white glove delivery as it was NOT required at the time of purchase. If it was, that would have been part of the initial charge and order on my credit card. Told Karen to refund my card as the phone call was argumentative as the add on service was not required to place the order when they immediately charge my credit card. Magically upon hearing that I wanted a refund, white glove delivery was not required, as long as I agreed to take the table from the truck curbside, which I agreed to. I never wanted delivery men coming inside my house anyway because the item wasn't going inside. September 22, 2025, approximately 27 days later, no table, no emails, no tracking number nothing. My wife called there today, got hung up on twice. I had to call back from a different phone, and Karen answered and told me that they were on the road and the phone must have disconnected, yet it didnt disconnect during her phone call with me. I asked about the order and she had no information, only stating she would get back to me by the end of the day. I called my credit card company and reported the fraud. While speaking to the fraud department, I came across recent reviews about this company and Karen. Not surprising. I wouldn't recommend this company at all.

Cancelled delivery of trunk bc: 1. first invoice I received literally said “with white glove delivery” along with a picture of the trunk, a breakdown of the price (after a dis unit code had been applied), and description of the BERENGER trunk I ordered 2. AFTER item had been purchased they sent a second “invoice” email saying it was now standard delivery but I thought that was in error bc no info of the transaction (pictures, no description of item, etc included) 3. They mis-delivered the trunk, which they did not bother to tell me. I only discovered this after I called them after 3 weeks asking where the trunk was and was then told about their error. No apologies given. 4. A month later, trunk was delivered. I declined delivery for 3 reasons: no white glove delivery and instead trunk was plunked in middle of my driveway and the delivery guy didn’t even come to my front door to tell me he was as here; trunk came in a damaged CARDBOARD box with obvious holes in it so I assume it was damaged goods (it was); the name of the trunk on the side was SARREID, not BERENGER 5. Called Our Boat House, left a msg explaining what happened 6. Karen Marcel the owner called me back to tell me I was obligated to accept purchase of the trunk despite everything above. She was SUPER RUDE. Spoke over me- wouldn’t let me talk. I specifically told her I DO NOT WANT THE TRUNK ANYMORE 7. Called credit card company to dispute charges. They agreed we did not legally have to accept the trunk 8. Despite making it clear we no longer wanted the trunk, refused delivery of the trunk and cancelled payment of trunk, Karen had the trunk REDELIVERED by Estes the following day! 9. Estes trunk guy put the heavy trunk by our front door then left even though he saw us bike up to the house and ai tried to flag him down 10. We opened up the damaged. cardboard box and the trunk is literally completely smashed on one end, so much so that it isn’t even attached to the base. It is in 2 pieces. 11. Called Karen back again and she said we were now on receipt of the trunk, who indy have contested the charge with our credit card company and there was “no proof” we declined delivery bc we didn’t “sign anything”. Yes there is proof Karen- on my security camera footage. WARNING: DO NOT BUY SARREID FURNITURE OR FROM OUR BOAT HOUSE

Ordered two table lamps on August 10 for $829. Received an email that the lamps I ordered have been discontinued by the manufacturer. I requested a credit for my purchase and five days later I have heard nothing from them so I had to dispute the charge. Very poor customer service and would not recommend them. Sad their website is offering a product that has been discontinued and even more disappointing that no one reached out.

Great furniture

Had a wonderful experience with the staff. Beautiful products all around. Made wonderful additions to my home

Looks like a sturdy great product

Fabulous; just as pictured and described.