Our Boat HouseReviews of ourboathouse.com

Response from Our Boat HouseJun 22, 2017

Thank you for taking the time to provide your feedback! Customer service is very important to us and we apologize that your experience was not the best. We hope that you will give us a second chance and shop with us again so that you can experience the quality service that we strive for.

Response from Our Boat HouseJun 20, 2017

Thank you for taking the time to provide your feedback. Customer service is of the utmost importance to us and we appreciate your input. We are sorry that you experienced damage during the delivery but glad to know that the damage was repaired to your satisfaction. The manufacturer of our slipcovered furniture is of the highest quality and very rarely do we experience a customer to be unhappy with the furniture and it's comfort and quality. The cushions do come in two options- high density, high resiliency foam and eco-down. The nature of down does require some maintenance but the comfort and look usually outweighs having to fluff. The high density, high resiliency foam is also comfortable but requires less fluffing. If you would be interested in switching to foam we would be happy to discuss this option with you. As for the clips rusting, we have never in the past received this complaint but we are glad that removing them solved the problem. We would think that the rust spots should be able to be removed with the proper solution. We would be happy to discuss this option with you also. Our reputation is what our business is based on and we hope that we can work with you to gain back your confidence so you would consider shopping with us again in the future.

Response from Our Boat HouseJun 19, 2017

Thank you for taking the time to provide your feedback! We are happy to hear you had a positive experience working with our design crew. We appreciate your business and hope that you will shop with us again soon!

Response from Our Boat HouseJun 13, 2017

Thank you for taking the time to provide your feedback! Customer service is of the utmost importance to us. We do apologize for the delay in receiving your order. We hope that you will give us a second chance and shop with us again. We are also available by phone or email if you would like to discuss in more detail.