Trisha L Q.
Worst customer service on the planet
Worst customer service on the planet, buy elsewhere and save yourself a lot of grief and time. if you have an issue you have to be a total nag just to get any response out of them. Once you get a response the link they give you for return label doesn't work. Only see results when you post negative reviews. Still waiting on exchanged ring from them to ship. Not holding my breath that that will ever happen.
Response from OTTASILVERMar 6, 2026
We are truly sorry to hear about your experience and the frustration this situation has caused. This is certainly not the level of service we aim to provide. After your review was posted, a member of our Customer Happiness team reached out to you to assist with the return label issue and to help move your exchange forward. Our goal is always to resolve situations like this as quickly as possible.

