OTTASILVEROTTASILVER is a boutique brand that specializes in offering high-quality and accessible men's jewelry.
OTTASILVER (ottasilver.com) has 709 customer reviews on Five Star Index, with an average rating of 4.6 out of 5.
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Daniel
Très déçu, j’ai due le retourner trop grand même si c’est ma grandeur habituelle. À mon avis ça ne vaut le prix demandé et j’ai fait un saut car le retour est à nos frais et ça m’a couté presque 21 dollars pour un tracking, quand même
Eric V.
Ottasilver is a pro Muslim company that doesn’t take care of their customers. There is no one available to “live chat” on their live chat function. Update…in response to your reply. Well, you didn’t follow up by email and I didn’t initiate the chat after hours…so there’s that.
Response from OTTASILVEROct 15, 2026
Thank you for your feedback, and we are sorry you were not able to reach anyone on live chat. Our chat is staffed during business hours, and messages left outside those hours are answered by email. We would like to help with your order directly. Please send us a message through our website with your order number and a member of our team will follow up right away.
James D.
I bought two beaded bracelets from them. Within a week both had gaps of a single beads width in each. When I contacted support I was told that is as expected, totally normal. Instead of fighting with them I'm just going to scour social media and relay my experience. I will never purchase from them again.
Response from OTTASILVERAug 14, 2026
We’re truly sorry for your experience. We contacted you on June 29th and offered to exchange both bracelets. We genuinely want to make this right and resolve the issue, so please reply to our message or contact us via live chat on our website or at [email protected].
Janie and Joe P.
My wife purchased for my birthday an Ottasilver Bracelet, Blue Tigers Eye. The bracelet is beautiful, however the bracelet is too big. We measured like they said. However, I need regular not a large size. My wife has left numourous messages on their number and have emailed them asking to exchange. We have been waiting almost two weeks for a return label to exchange the bracelet. We have received no answers. I will not be ordering from this company again with such bad customer service.
Response from OTTASILVERAug 14, 2026
We’re truly sorry that we didn’t respond sooner and for the frustration caused during the exchange process. We checked our returns portal and can confirm that your exchange request was approved on May 12, 2026, and resolved with an exchange on June 1, 2026. We can also see that the replacement bracelet was delivered successfully. We sincerely apologise again for the delay and hope the new size fits you perfectly.
Customer
Ordered item 29/4/26, not received and no answer to my enquires as to why Suspect this is a scam company and strongly advise prospective buyers to stay away
Response from OTTASILVERAug 14, 2026
As we also mentioned in our response to your review posted on May 17, 2026, we are truly sorry for the shipping delay and for not responding sooner. Our records confirm that your order was delivered on May 21, 2026, and we hope it reached you safely. We sincerely apologise again for the longer than expected delivery time and appreciate your patience.
Jonathan W.
Item ordered on 29/4/26, not received and no response from the company to emails Clearly I have been scammed, I strongly recommend avoiding them entirely
Response from OTTASILVERAug 14, 2026
We are truly sorry for the shipping delay and for not responding sooner. Our records confirm that your order was delivered on 21 May 2026, and we hope it reached you safely. We sincerely apologise again for the longer than expected delivery time and appreciate your patience.
Emmanuel R.
Je mets une étoile mais ça ne les vaut même pas sinon j’aurais mis 0 étoile si c’était possible. Prenne les gens pour des imbéciles 2 commandes faites avec 5 jours d’intervalles et la deuxième commande va arriver avant la première. Vraiment n’importe quoi!
Response from OTTASILVERAug 14, 2026
We are genuinely sorry for the frustration this caused and also apologise for not responding sooner. Although both orders were shipped, separate parcels may follow different routes and experience different transit times, causing them to arrive out of sequence. We have checked the tracking information again and are glad to see that both of your orders were delivered safely.
Duane
The ring I paid $199 for was plastic and not real turquoise. I requested a refund and never heard back. I reported them in Facebook as fraudulent.
Response from OTTASILVERAug 14, 2026
We’re truly sorry for the delayed response and concerned to hear about your experience. We never use plastic in our jewelry; our pieces are made with 925 sterling silver and genuine or lab-grown stones, as clearly stated on each product page. Unfortunately, we couldn’t locate an order matching the information provided in this review. Please contact us at [email protected] or via live chat on our website with your order number so we can investigate and make this right.
