OTR SolutionsReviews of otrsolutions.com

No issues with services

Muy buen servicio

Megan you the best and the whole team

Quick Help.

Customer service is not great after you sign the contract and even corporate doesn’t reply. Too many other factoring companies out there to deal with this. I can’t wait until my 1 year is up so that I could on day 366

What went wrong: My experience with OTR Solutions has been disappointing because the relationship feels extremely one-sided. OTR charges my company a 4% factoring rate plus additional fees, yet when my business needed support, I received very little consideration. My factoring volume temporarily declined because of insurance filing errors that disrupted my operating authority. These circumstances were beyond my control and significantly affected my ability to generate revenue. My new insurance provider, Marquee, worked with me to reduce my down payment to $3,383. I asked OTR to assist with half, $1,691.50, to be repaid over six weeks — approximately $282 per week. An OTR manager told me that after reviewing my finances, he determined I could not afford the repayment. I find that troubling, particularly when the assistance would have allowed my company to maintain insurance, resume normal operations, and continue generating invoices for OTR to factor. I wasn't asking for a handout. I was asking for a reasonable, short-term solution from a company that promotes itself as a partner to carriers. How OTR can improve: OTR should consider the individual circumstances of established carriers, offer more competitive rates, communicate underwriting decisions transparently, and provide reasonable assistance during temporary hardships. They should also provide greater clarity regarding contract termination, invoice buyouts, and restrictions that could prevent carriers from transitioning to another factoring company. Small carriers already assume the financial risks of equipment, insurance, fuel, maintenance, and unexpected setbacks. A partnership should not exist only when the factoring company is collecting fees. It should also demonstrate value when the carrier needs support the most. At 4% plus additional fees, I expected better. Loyalty and partnership should go both ways.

Going into year 3 with OTR and it’s been a very good experience.My account manager Dina is amazing from customer service to just being a great human being..

They are very helpful. They value there customer