customer
If I could grade the departments…
If I could grade the departments separately I would but since it’s all inclusive I have to give you a single star starting with the worst part of the company, the FUEL DEPARTMENT. This department is horrible! Truly believe it should be completely revamped! I could elaborate on that but I’ll keep my opinions to myself. As for the FACTORING DEPARTMENT, that’s the best thing since sliced bread! All I can say is that TEAM ELLIE, should be the example of how all teams should operate and treat their carriers. Factoring gets a 10 out 5 Fuel department gets a -10 out of 5
Response from OTR SolutionsOct 12, 2026
We appreciate you taking the time to share your experience with us. We're happy to hear that your factoring team has provided such a positive experience, and we're sorry to hear that your experience with our fuel department hasn't been the same. Your feedback is important to us, and we'd welcome the opportunity to learn more about your concerns and see how we can better support you moving forward. Thank you for being part of OTR Solutions!


