OTR SolutionsReviews of otrsolutions.com

As a brokerage company with 21 years experience, I would not advise anyone to do business with OTR Solutions!! There are a lot better factoring companies to choose from that do business the right way. They tell carriers that a broker with a top credit rating can't be factored. After the broker has the carrier bill direct and pays them, they send an invoice to the broker and demand payment. Then demands a copy of the cashed check from the broker, which is clearly the carrier's responsibility. I guess that is called trying to factor invoices after the fact!!!

Receiving daily spam calls from +1 770-882-0124 with no voicemail left despite not being a customer. Please remove my number from your dialer database.

Horrible and will be switching to RTS factoring

If I could grade the departments separately I would but since it’s all inclusive I have to give you a single star starting with the worst part of the company, the FUEL DEPARTMENT. This department is horrible! Truly believe it should be completely revamped! I could elaborate on that but I’ll keep my opinions to myself. As for the FACTORING DEPARTMENT, that’s the best thing since sliced bread! All I can say is that TEAM ELLIE, should be the example of how all teams should operate and treat their carriers. Factoring gets a 10 out 5 Fuel department gets a -10 out of 5

Customer service is not great after you sign the contract and even corporate doesn’t reply. Too many other factoring companies out there to deal with this. I can’t wait until my 1 year is up so that I could on day 366

What went wrong: My experience with OTR Solutions has been disappointing because the relationship feels extremely one-sided. OTR charges my company a 4% factoring rate plus additional fees, yet when my business needed support, I received very little consideration. My factoring volume temporarily declined because of insurance filing errors that disrupted my operating authority. These circumstances were beyond my control and significantly affected my ability to generate revenue. My new insurance provider, Marquee, worked with me to reduce my down payment to $3,383. I asked OTR to assist with half, $1,691.50, to be repaid over six weeks — approximately $282 per week. An OTR manager told me that after reviewing my finances, he determined I could not afford the repayment. I find that troubling, particularly when the assistance would have allowed my company to maintain insurance, resume normal operations, and continue generating invoices for OTR to factor. I wasn't asking for a handout. I was asking for a reasonable, short-term solution from a company that promotes itself as a partner to carriers. How OTR can improve: OTR should consider the individual circumstances of established carriers, offer more competitive rates, communicate underwriting decisions transparently, and provide reasonable assistance during temporary hardships. They should also provide greater clarity regarding contract termination, invoice buyouts, and restrictions that could prevent carriers from transitioning to another factoring company. Small carriers already assume the financial risks of equipment, insurance, fuel, maintenance, and unexpected setbacks. A partnership should not exist only when the factoring company is collecting fees. It should also demonstrate value when the carrier needs support the most. At 4% plus additional fees, I expected better. Loyalty and partnership should go both ways.

No 24/7 support for a 24/7 industry. Customer service agents have lack of training and understanding.

Getting in contact with someone when you have a problem. Also getting charged a late on your account when you hold money from being deposited from one account to fuel card.