OtakuplanReviews of otakuplan.com

Very slow shipping and no customer service or contact number. I chose 10 day deliver 6 weeks ago and the items arrived yesterday. They would not respond to any emails and finally sent the items the day after I opened a PayPal case against them. Will not be ordering from them again. The shipping itself only took 4 days from pickup to delivery, meaning the company took 5 weeks to process my order, do not recommend.

Yo: After I finish researching how to legally punish an e-commerce scam artist, I’m going to drag them on Twitter, Instagram, and anywhere else they exist. fck this company and everyone that works there. Last month, I paid these mfrs extra money for “express processing” so that I could get the gift before the Christmas chaos could slow down deliveries. Guess what today is? Merry Christmas y’all! Still don’t have my order. I wish I could burn their lump of coal so I could leave fewer stars on this review.

I think they did a great job. I got exactly what I ordered. People complaining that their stuff took too long don't seem to understand that everyone in global shipping is doing their best. I've had a few prompt replies from Zach. Always got right back to me within 24 hours. The product was better than I expected actually. This is a good product from a company that treated me well. They have products that my son loves, that are not available in the US. Thanks Otakuplan!

Very slow to ship. Took them three weeks to ship. Ordered for Christmas Morre than a month ahead of time, and won’t have on time. Avoid!

To whom this may concern, I highly advise against ordering ANYTHING from OtakuPlan. I have dealt with nothing but frustration and headache ever since ordering my product. Nothing that you order will be on time nor will the customer service (if it can even be called such) respond to you in a timely (Approx 3 day reply time) manner. I made the mistake of ordering express shipping for my product (an additional $28.00+!!) as I needed it by a certain time. Not only have I STILL not received my product, but the product has been overdue past the express shipping delivery date by over 1 week and counting. When asking questions and trying to get answers from the "customer service", they ignore the customer and act like you don't exist or matter. I'm almost certain the "Customer Service" is based in Thailand or some similar area given the fact that the website indicates the Thailand time zone which one can only infer will result in some convoluted and troublesome "customer service" issues. I'll conclude by saying that ordering a product from this site is not worth the irritation, disappointment, frustration, and new found feeling of contempt. You have been warned, Thank you,

Do not order from them. Order paid for, have not received it, order isn't even trackable and no one gets back to you. I think this is a scam company

Horrible customer service. Order hoodie Dec. 3rd., have been reaching out to company since Dec. 15 for an update and still no response! Website not even showing that my order even exists!!! Very frustrated that I cant even get an emailed response. If I ever get the hoodie, I will never use or recommend this company again!!!! I should have read the reviews!!!

I ordered a hoodie from them and it was running a little late, I had no tracking number, so I emailed and got a response from Zach. He gave me a tracking number from 17track which if you look it up a lot of people say it is a scam and used to give fake tracking numbers. I was sure I had been scammed but about a week later it came in. I was so happy and it looks awesome, can’t wait to give it to my hubby on Christmas. Only thing is the fabric is more like an athletic type, not cotton that hoodies are normally made from. I think he will still love it though it just won’t be warm.