OtakuplanReviews of otakuplan.com

I placed order almost a month ago for a shirt I needed for a Halloween party. Still havent gotten it. Said would be here in 12 to 25 days with production, still nothing. Will never order from them again. Very disappointed and will not refund my money. Very poor customer service. Don't order from them.

Avoid these Scammers. I've ordered a Master Chief shirt in MARCH and I haven't hear back from them in MONTHS. No shipping, no shipping update, no email reaching out. I had to fight, HARD, to get my refund.

I'm pretty sure I was scammed!! Ordered two polos a month ago and have received nothing!! I have tried to contact them to no avail!! Pretty pissed off about this. If anyone has reliable contact information for them, please share!!

Its a scam company! Ordered an ugly sweater waaaaay before Christmas still hasnt arrived. Wonder what i got instead? an Email asking me to rate the product, which i havnt even recieved, 4 stars or above to get a 30% discount. Had to then ask them myself where my product was just to get told that my address was wrong. Never had that issue before so i highly doubt that that is true.

Paid via PayPal. Thank God, put in claim and they will refund. After thirteen days there was no email, no confirmation of any kind but credit card was charged right away via PayPal. I emailed the seller but have heard nothing since. Stay far away.

Terrible. Ordered a spider verse hoodie, was told it would arrive in 20-23 ish days. Waited a month, got nothing. Asked customer service, said they would issue a "free replacement" but I haven't gotten anything and have been ghosted. DO Not Order from this place, even if you think they may send to you they DON'T they say their in California bbut from the time zone difference they are definitely in some part of Asia. DON'T BUY. IT'S A SCAM.

This place is terrible they lie about their shipping times. Customer service will respond in days and say here is your tracking be patient. Really? I have my tracking. You are outside your deliver timeframe and don’t even offer to try to remedy your customers issues. Don’t do it. If this doesn’t get to me soon I might need to dispute the charges on my card.

T-Shirts are more like a jersey with small dotted vertical lines. Looks blurry up close. When you ask to return them, they will offer you a 20% refund. If you say no to that they will ask you keep and they’ll reprint and send them again for 2/3 the cost of the original. Will not give me the international address to return the product.