The Orvis CompanyReviews of orvis.com

Bought an Orvis 9wght/9' Helios 2 Rod specifically for salt water fishing...bone fish, tarpon, etc. Also bought the Orvis Hydros V reel for 9/10wght line. Based on Orvis recommendation, I bought a specific 9 wght line for bone fish and a specific 9 wght line for Tarpon, which I put on the additional Hydros V spool that I bought. All in all, including lines, almost $1,600 on Orvis rod/reel/line recommendations. Fishing with three different professional guides, all felt that the rod under-performed and was too stiff for 9wght line. In other words, needed 10 wght lines in order to properly load the rod. Lonog story short, after two engagements with Orvis 'customer service reps' I got zero satisfaction...zero effort to remedy the situation. Of course, they all recommended that I "trade up" and buy new 10 wght lines. Throw away the 9wght lines that there staff recommended (about $200 worth of lines) and buy new 10 wght lines. Or, buy new reel and spools and mount 10 wght lines with new backing on that equipment, and then I would have the best of both worlds...both 9 and 10 wght lines. Orvis "customer Service" is certain to render NO CUSTOMER SERVICE. The worst is that personnel at Orvis seem to think that the Orvis Brand is not worth defending by satisfying a customer's complaint. Orvis fishing equipment should do what it is advertised to do. A 9 wght rod should throw a 9wght line at maximum level of performance. Of all people, the folks at Orvis surely know why a rod is designated a 9wght. Matching fly line to fly rod is not intended to be a hit or miss process. A brand such as Orvis is expected to be spot on for technical specificity. I will never trust the Orvis Brand again.

I've used Orvis fly fishing gear for over 30 years. I find myself in the market for new waders so went to my local Orvis stre to see what's new. While in the store rhe owner says to look online since he thought there was a money off offer. Sure enough the offer is for 75 off 250. Great deal. But it doesnt apply to any fly fishing gear. I called customer service to verify. Their answer was " that's our money maker so we don't discount it". Their best offer was "free shippong". Why would I want free shippong when i can go to my local store and walk out the door with them. I think i just broke my loyalty with Orvis. ☹️

I was so thrilled to see more modern items for women that I decided to give Orvis a second chance after having a very poor customer service experience over a year ago. Following is a summary of my most recent experience with them: They shipped my two orders to the wrong city. They completely ignored my concern and began to skirt the issue. They then told me that I had entered the incorrect address! Every reply came from a different individual, none of whom ever addressed the issue. Only after I commented that I would contact Orvis' corporate office did I receive a response (from yet a different individual) stating that they would "review" my concerns. But they made it very clear that I would not receive a refund until I returned the items! How can I possible return items that I will never receive because they shipped to an address that does not exist? They keep my money, I receive nothing. What is infuriating is the fact that they simply do not care about customer service. I will try my best to get someone at their corporate office to at least listen. I will never shop there again. Never.

Had to send broken rod back. Shop advised me it would take 4-6 weeks. 2 weeks and 2 days later got email from shop that my rod was back. Price of warranty work went from $40 to $60. Oh well. But 2 week turn around? Excellent customer service.

I BOUGHT A SHIRT THAT WAS SUPPOSED TO BE WRINKLE FREE, BUT THE SHIRT WAS NOT WRINKLE FREE, I ADVISED ORVIS, ON JAN 11 OF THE MISREPRESENTATION, AND THE EMAIL REPLY FROM ORVIS SAID THAT I WOULD GET A FULL CREDIT. ORVIS GAVE ME ONLY A SMALL PORTION OF MY PURCHASE PRICE AND NOW I CONCLUDE THAT ORVIS IS NOT A REPUTABLE COMPANY. I PLAN TO FILE A DISPUTE WITH MY CREDIT CARD COMPANY. ALL I CAN SAY ABOUT ORVIS IS CAVEOT EMPTOR; BUYER BEWEAR!!

When I ordered the horsehair belt on 12/26/2016 it was on sale for $69 plus free shipping. When I placed it in my cart I received a notice that the item would not be available to ship until May 7, 2017. To me that seemed like an excessive wait for a belt made in the USA so I cancelled it. On 12/27/2016 I receive a notice that the belt is now available. The price is now $89 and no free shipping. I contacted the online customer service and asked if they would honor the price since clearly they had mislead me by there ship availability date. I was told the warehouse had been closed since 12/23 and they have no knowledge of when they are receiving merchandise. Never did get an answer on where the May 7, 2017 date came from. Never did get an answer on how a buyer manages their OTB if they have no knowledge of what is being received in the warehouse - especially the last week of the 12th month of the year. Did receive an answer that they would NOT honor the sale price. Stating the item is not available for shipping for over 4 months when it is on sale, and the next day when it is $89 full price no free shipping is is available in all sized is just bad business practice in my book. Plenty of other retailers out there that sell nice belts too!

Placed an order of 5 items from Orivs, including the Bedford leather jacket at $3,295 plus taxes. Only four of the items were shipped even though the Order Summary indicated that everything was "Included in this Carton". Trying to explain that the carton arrived but that not all items were included was difficult to explain/understand. This bring me to the next issue. The jacket included in the carton was not the Bedford jacket but the Avenger jacket. Nice jacket but "sweet baby Jesus!". I did receive the initial order promptly (the order was placed 11/10/2016) but was then placed on back order with Orvis letting me know that the Bedford jacket will now be shipped 1/17/2017! Cancelled the order for what I have not received. Very disappointed but will look somewhere else for something similar in the future. Would love for Orvis to let me know how they would rate there service ...

Charged me twice for the same order: $1,000 instead of $500. Don't know about you, but I don't want to take chances with Orvis again.