The Orvis CompanyReviews of orvis.com

I returned my waders in April and Orvis repaired. When the problem happened agin in September they immediately overnighted a new pair to me after I gave them the fed-ex number for my returns... Terrific customer service. Thanks Corey and Amy!

Received an email about a sale with free shipping, I placed the order and when I saw the charges I was charged for shipping. I contacted them as soon as I discovered to cancel the order. Lots of chatting back and forth but was told the order was already in the system and could not be called back. That was a bush league response. I won't ever shop Orvis again. Many mistakes on their part starting with the order. Why must I give all my information before I know the final cost and why must I look for some code to get the free shipping that they had offered me in the email they sent me. Companies track al kinds of info when it help them , but Orvis doesn't when it could help improve customer service. Juanita , the chat person must have been preaching the company line to keep merchandise sold, but it's not good

Purchased a skirt of nice quality but had to return because it was too short in length. I received a refund far less than what I paid. I had expected $6.95 to be deducted because I used their prepaid return label. When I emailed customer service to ask why, I was told that because I used a promo code, they subtracted $25 from my return. They said they will be sending a $25 gift card to use on a future purchase. What an unfortunate policy, to penalize customers for using their promo codes! I will not be an Orvis repeat customer.

Orvis has a store about 3 hours away from me, but I have shopped there a few times while visiting town. My original opinion was that their products were of very high quality and based on the prices, the stuff should be premium. I have since had a couple of minor issues and did not think a lot about it until my recent problem. I purchased one of their "man bags" for about $200. It looks great and appeared to be made of sturdy canvas and leather. After lightly using it for a few months, I noticed that the canvas material had pulled out from the leather trim and that the reason is that not enough material was captured by the thread when it was made. A pretty clear case of a defective product and I did not expect a problem in getting it taken care of. After exchanging a few emails, I find that I have a number of choices. I can take the item back to the store, (3 hours away) or ship it to Orvis for replacement. The third option is that they will ship me a new one and bill it to my credit card until I send the defective unit back. So far, pretty standard stuff. After reading a little more closely and asking followup questions, I find that Orvis expects me to pay the shipping cost to get the item back to them and they either want the original invoice or they will credit me with the lowest sale price in the last few months. Based on the premium price for the bag, I would have expected them to send me a call tag for shipping the item back and then getting a new replacement all at no charge. As for supplying the receipt, I would ask who would keep a credit card receipt for months after a purchase? I may be nuts, but saving every receipt seems to be asking too much for a proprietary product with their logo stamped all over it. I could understand if this was a product that could be purchased from a bunch of places. At this point, I will have to take the bag back to the store when I get to town again and hope that the store people are more understanding about an issue with an expensive item that was not very well made.

Extremely poor inventory management. Trying to purchase popular items in popular sizes takes a year of planning. Out of everything for over 3 months during the peak of spring fishing season. No help when contacting customer service. When stated would just look at other manufacturers, was told thank you....nothing else.

If you're someone that needs to satisfy your ego by buying ridiculously overpriced clothing with questionable quality, have at it ! Otherwise, SAVE YOUR MONEY by shopping other retailers, like online at Sierra Trading Post, where you can find top quality products for far less expense. I've given up Orvis - never again.

I like many of the Orvis products and have had some good ones, but find them expensive. However, I was very interested to notice these negative reviews here on this site because I also had a very bad experience with this company. They sent me a shop soiled item that has obviously been badly kept in a store house and when I returned it to complain, they sent a replacement with exactly the same problem. I had to ship it back again and it cost even more money in postage. Their shipping costs are way too high and watch out if you have to return anything!

It took them a week to process my order and another week to deliver. Considering how popular online shopping is, one would expect them to have the same efficiency as their competitors. Will look to Amazon next time.