Julianne S.
STEER CLEAR OF ORDERING ANYTHING FROM THIS COMPANY
Beware of ordering from this very unreputable company. The order took 4 weeks to fulfill and was VERY WIDE. I requested a return as per their 45-day money back guarantee. I was told I could return the shoes but would basically receive no money back once shipping and tariffs were deducted from my original purchase. I again requested my money back but was told I could receive a replacement pair, keep my original pair, and incur no additional costs. Feeling I was getting no satisfaction, I settled for FREE REPLACEMENT WITH A NEW DIFFERENT PAIR OF SNEAKERS. I then received a notice that they were closing out stock in their warehouse, and that everything was being discounted 70% (to 59.95 which is the price i originally paid in September so again, false marketing) and they would need to charge me $14.95 for shipping the replacement pair, instead of the $9.99 originally quoted to ship them in our original correspondence. Upon opening the website again, all the shoes are still shown there with the $59.95 price tag and are available to order. I CANNOT EXPRESS ENOUGH HOW YOU SHOULD STEAR CLEAR OF PURCHASING ANYTHING FROM THIS COMPANY UNLESS YOU FEEL LIKE THROWING YOUR MONEY AWAY. THEY ARE NOT QUALITY ITEMS, DO NOT FIT PROPERLY, AND YOU WILL NEVER GET SATISFACTION REGARDING YOUR PURCHASE.
Response from Orthora FootwearOct 15, 2026
Hi Julianne, We’re truly sorry for the frustration and disappointment you’ve experienced with your order, sizing, and replacement process. We understand your concerns and sincerely apologize that this has not been the experience you expected. Upon checking, a member of our team is working closely with you to address your concerns and find a fair resolution. We appreciate your patience and the opportunity to work toward making things right. Orthora Footwear