Lisa
I inadvertently ordered a 2nd pair of…
I inadvertently ordered a 2nd pair of shoes, using one of your "special discounts"-I assumed it was being taken off the 1st pair I bought! Now, I'm getting two orders shipped to me for $96-ish and j only want one pair of shoes! I submitted an email on your website asking for the 2nd order to be cancelled and my payment refunded please
Response from Orthora FootwearAug 26, 2026
Hi Lisa, We’re truly sorry for the confusion regarding the additional pair and the special discount. We understand how frustrating it must be to realize that a second order was placed when you only intended to purchase one pair. We’d sincerely appreciate the opportunity to look into this and help resolve the situation. Unfortunately, we weren’t able to locate your order using the information available in this review. If you could email us your order number, the full name used for the purchase, or the email address used at checkout, our team will be happy to investigate the order and assist you as quickly as possible. Please contact us at [email protected], and we’ll be glad to look into this for you. Thank you for bringing this to our attention. We hope to have the opportunity to make this right. Orthora Footwear



