Mary S.
This company is a total scam and the…
This company is a total scam and the junk they sell is horrible! After waiting a month to receive these shoes, they came from China but have a return address in California. They also charge you from Florida! They pair looked crocked and very thin material with dirt and specks all over the soles and to top it all off at least 2 sizes too big. I took pictures and asked for a full refund but they insisted that I pay more money to have another junk sent to me! They admitted to seeing the defect and all the things discussed above and told me if I wanted my money back I needed to return their junk to China! Mind you they so business in the US. In their website they include under returns that if you get a defective product they will take care of it. Be Very cautious and be prepared to get absolute junk that don’t fit nor have any support and let alone defects that will accompany it! Company is an absolute joke and I will let other agencies in the US know of their lack of business integrity and scam of a product! I don’t know how these reviews were real as I bought based on those myself and am now informing unsuspecting customers. Update: instead of refunding me for the defective, used and incorrect size shoes, they wanted me to pay more for an exchange and when I demanded my full refund, they are just playing games, and refusing to refund me! This is not what they promised on their website, thus it’s a scam of a company and just there to rip us off! If they had and decency they would have refunded my Hard earned money! BE AWARE!
Response from Orthora FootwearAug 26, 2026
Hi Mary, We’re truly sorry to hear about your experience, and we understand how frustrating and disappointing it must have been to receive shoes that did not meet your expectations, particularly regarding the condition and fit. We’d sincerely appreciate the opportunity to look into your concerns and work toward a resolution. Unfortunately, we weren’t able to locate your order using the information available in this review. If you could email us your order number, the full name used for the purchase, or the email address used at checkout, our team will be happy to investigate your case and assist you directly. Please contact us at [email protected], and we’ll look into this as quickly as possible. Thank you for bringing your concerns to our attention. We hope to have the opportunity to review your case and make this right. Orthora Footwear