Diva's D.
DO NOT BuY WASTE OF TIME
DO NOT BuY WASTE OF TIME. AND MONEY. After waiting over 3 1/2 weeks to receive my product, it is not comfortable. It is two roomie for my feet. I have to tie my shoelaces tighter to make my foot feel secure. It feels as if I’m wearing a size larger and I have to compensate for the extra space. My feet felt worse after my shift at work. They make the refund process feel stagnant because they don’t wanna give you a full refund. They wanna give you a partial refund. They wanna do everything but give you your money back. Don’t waste your time.
Response from Orthora FootwearSep 1, 2026
Hi there, We’re truly sorry to hear about your experience and understand how disappointing it must have been, especially after waiting several weeks for your shoes only to find that they did not feel comfortable or secure. This is not the experience we want you to have. We’d also like to clarify that we do have exchange, return, and refund options available for our customers, depending on the circumstances and applicable policy. We’re sorry if our previous communication gave you a different impression or made the refund process feel more difficult than it should. We’d love the opportunity to look into your specific case and make this right. Unfortunately, I wasn’t able to locate your order using the information available in your review. If you could email us your order number, the full name used for the purchase, or the email address used at checkout, I’ll personally have our team review your case and work to resolve it as quickly as possible. Please reach out to us at [email protected]. Thank you for bringing this to our attention. We sincerely appreciate the opportunity to review your concerns and assist you further. Orthora Footwear