OrnexisReviews of ornexis.com

Response from OrnexisJun 9, 2026

Dear Allan, Thank you for taking the time to share your experience, and I'm sorry our email replies left you feeling that your specific questions weren't being properly answered. That is fair feedback, and I want to address it directly. The device you have is the same unit reviewed across our customer base — there is no separate "modes" version. The reason our initial advice tends to focus on starting at a low intensity and gradually increasing is that this is the foundation for getting good results regardless of which mode is selected. However, you are absolutely right that the different modes deserve a proper explanation of when and why to use each, and I'd be very happy to walk you through this personally. Please email me directly at [email protected] with your order details and the specific questions you have about the modes. I will reply personally — not via AI — with a tailored explanation of which settings tend to work best for different goals. Kind regards, Glenda

Response from OrnexisJun 9, 2026

Dear Karen, I'm very sorry for the difficulty you've had trying to reach us about your return. That is not the experience we want any customer to have, and I completely understand the frustration of a busy phone line and unclear return information on the site. Please email me directly at [email protected] with your order number, and I will personally handle your return from start to finish — including the return address, the steps to take, and tracking the refund through to completion. You will not need to chase anyone. Once again, I apologise for the trouble this has caused you. Kind regards, Glenda

Response from OrnexisJun 9, 2026

Dear Janis, Thank you so much for your 5-star review — it's wonderful to hear that you felt well looked after through the delivery process. Keeping our customers informed every step of the way is something we genuinely care about, and I'm delighted it made a difference for you. Now that your unit has arrived, do remember that EMS works cumulatively — most people start to feel the full benefits after around 2–3 weeks of consistent daily use. If you ever have any questions along the way, we're always at [email protected]. Kind regards, Glenda

Response from OrnexisJun 7, 2026

Dear Mr Ellis, Thank you so much for your wonderful 5-star review — we are absolutely delighted to hear that your delivery arrived in great shape! Getting orders to our customers quickly and safely is something we take great pride in, so it is lovely to receive such positive feedback. We hope you are enjoying your Ornexis EMS Foot Massager and that it brings you real benefit. If there is ever anything we can help with, please do not hesitate to reach out to us at [email protected]. Kind regards, Glenda

Response from OrnexisJun 4, 2026

Dear Toni, Thank you so much for your kind 5-star review — we are thrilled to hear you find the EMS Foot Massager easy to use! We are sorry to hear that your order did not arrive with a remote control. This is certainly not the experience we want for our customers, and we would love to make this right for you straight away. Please reach out to us at [email protected] with your order details, and we will ensure a remote control is sent out to you as quickly as possible. Thank you again for your patience and for taking the time to share your feedback — it truly means a lot to us. Kind regards, Glenda

Response from OrnexisMay 30, 2026

Dear Mrs Harris, Thank you for taking the time to share your experience. We are genuinely sorry to hear about the difficulties you encountered with your return and the frustration caused during your email correspondence. We understand how disheartening it must have been to feel that your concerns were not being addressed fairly, and we sincerely apologise for that experience. Our returns process and communication should always be clear and respectful, and it is clear we fell short of that in your case. Regarding the name — we want to assure you that Ornexis is its own independent brand and there is no connection to any other company. We are committed to improving our customer experience and take all feedback seriously. If you would be willing to give us the opportunity to resolve this for you, please do not hesitate to reach out to us directly at [email protected]. We would very much like to make this right. Kind regards, Glenda

Response from OrnexisMay 29, 2026

Dear Jack, Thank you for taking the time to share your experience with us. We are truly sorry to hear that the product did not provide the relief you were hoping for, and we sincerely apologise for any frustration caused during your interactions with our customer service team. We take warranty claims very seriously, and we would very much like to look into your case personally to ensure it is resolved fairly. If you would be willing to give us another opportunity to make this right, please do not hesitate to reach out to us directly at [email protected], and we will do our very best to find a satisfactory resolution for you. We appreciate your honest feedback and are sorry we did not meet your expectations. Kind regards, Glenda

Response from OrnexisMay 27, 2026

Dear Kathryn, Thank you so much for taking the time to share your experience — and what a wonderful update to hear that you are already noticing an improvement in your leg pain! That is truly a big win, and we are so glad the device is making a positive difference in your daily comfort. EMS therapy works gradually and cumulatively, so using it twice a day as you are doing is exactly the right approach. With consistent use over the coming weeks, many of our customers find that the benefits for circulation and lymphedema management become increasingly noticeable. We would absolutely love to hear how you are getting on in a couple of months — your feedback means a great deal to us and to others considering the product. In the meantime, if you have any questions or need any guidance, please do not hesitate to reach out to us at [email protected]. Kind regards, Glenda