Ornate Home Furniture and MattressReviews of ornatehome.com

Liked a certain style and it was a better deal online for the same table and chair set compared to Ashley’s!

Customer Service was very helpful and responsive to my queries. I love my furniture they are some very unique pieces .!!!

I heard nothing about the furniture for about 3 weeks. I called to ask about the order and they had it to my home within two days.

When ordering my couch , I received an order number that I was never able to check the status on because it kept saying my order was not found. When calling customer service, my number was link to someone else. I finally received my couch, and it was damaged. I emailed them and stated I can’t file a claim form because my order number keeps saying not found. They said okay they will submit my claim on my behalf they just needed the product information and more photos. Which was provided. Nearly almost a month later, I contacted them again since I have yet to hear back, my claim was not submitted because I didn’t submit the form! They asked me for the same information that was already provided! Such a horrible experience!

Easy to order and excellent follow up with delivery address.

so far a great experience, excited to get my chairs!

The customer service was wonderful and the price was great! Thank you!!

From the beginning of my experience and my order of merchandise the order was compromised. The first part of my order went to the wrong address. Fortunately I was still at the address were I was able to receive my order from FedEx. The second part of my order was still destined to go go to the wrong address. It’s was until I called the original shipping company that I was able to stop the order from going to the wrong address. The amount of time of getting my order has been lengthy and not well managed.