Ornate Home Furniture and Mattress Reviews | Read Customer Reviews of ornatehome.com

Ornate Home Furniture and MattressReviews of ornatehome.com

4.1422 reviews
Furniture Stores
2235 N Tustin Ave, Santa Ana, California

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Ornate Home Furniture and Mattress

About Ornate Home Furniture and Mattress

About Ornate Home Furniture and Mattress Ornate Home Furniture and Mattress is a fast-growing nationwide furniture and mattress retailer established in 2021 with a simple mission: deliver quality home design at fair, transparent prices. Since launch, our sales have consistently grown as more customers choose Ornate Home for a smooth, trustworthy shopping experience. Our primary showroom is located in Santa Ana, California, with a second showroom in Charlotte, North Carolina. Supported by distribution centers across the United States, we provide dependable nationwide delivery—including white-glove options—from coast to coast. Brands & Selection Shop 50+ brands across mattresses and every furniture category—from everyday favorites to luxury collections. Luxury & Premium: Bernhardt, Tempur-Pedic, Universal, Sarreid, Crestview Popular & Value: Ashley, Furniture of America (FOA), ACME, Coaster, Crown Mark, Westcoaster Flexible Pay-Over-Time Furnish your dream home today—pay over time. No hidden fees. No surprises. Real-Time Order Monitoring Track every step with confidence—from checkout to delivery. Talk to Real Furniture Experts ⭐ Get personal, no-pressure help from our design team—tailored to your needs. From first click to final delivery, Ornate Home is built around human support, reliable logistics, and a carefully curated selection—so you can create a space you’ll love, without the stress.

Ornate Home Furniture and Mattress (ornatehome.com) has 422 customer reviews on Five Star Index, with an average rating of 4.1 out of 5.

Also known as: ornatehome.com
Website: ornatehome.com
Category: Furniture Stores
Location: Santa Ana, California
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 7% of reviews.
Latest: Most recent review: October 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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Ornate Home Furniture and Mattress reviews

Showing 15 reviews with 2 stars · Clear filters

Dhual
Oct 14, 2026
You take cancellation fee but most of…
You take cancellation fee but most of furniture stores should not charge cancellation fee in USA. I ordered mistakely pickup.
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Kate
Oct 10, 2026
The bed takes 3 months for delivery.
The bed takes 3 months for delivery.
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CHERYL S.
Oct 6, 2026
Order taking too long to process …
Order taking too long to process shouldnt be 2 week s need bed by 13th as I have to pick up as sadly after spending 500 they still charge delivery then when I tried to call and cancel I got the run around and order is still not canceled with phone person saying someone would get back to me as they try to expidite still waiting still trying to cancel NOT HAPPY will got to living spaces and spend almos 100 more for same but with next day delivery and for FREE
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Todd
Aug 9, 2026
There is no option to cancel or change…
There is no option to cancel or change the order once it’s placed. No communication at all on where this is in the process and certainly no way to get a hold of someone to discuss
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Matthew
Jul 28, 2026
The follow up has been terrible
The follow up has been terrible. No email with order info. No ETA presented. I gave no idea you even have my order.
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MSL
Jun 7, 2026
I placed the order in May
I placed the order in May. Not sure why the side tables are scheduled to be delivered in August. I placed my order based on availability. Doe not seem representative.
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Nysza
Jun 4, 2026
No update on my items and are taking a…
No update on my items and are taking a long time to ship without explanation still waiting after a week to hear about my product which I have not received
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Connie
May 27, 2026
Delivery Service
With the purchase we were notified of a delivery window. We let the retailer know we would be out of town during that time. A few days later, and approx 2 weeks prior to the delivery window they gave us, we received a text from AIT Worldwide saying the item was on a truck and would be delivered in two days. We notified them that we were not home. They said they would hold the items in a local warehouse. It took me multiple phone calls with 30-45 minute wait times to reschedule delivery because they were not sure where our product was. They finally located the product, scheduled the delivery only to have the warehouse closed when the white glove delivery contractor went to pick it up. The white glove delivery contractor Jesse was amazing. Jesse worked with the warehouse and ensured our delivery arrived the following day. Jesse was the only pleasant part of the process.
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