Ornate Home Furniture and MattressReviews of ornatehome.com

2 weeks and it stills says “shipping”. 33% fee for the inconvenience of refunding.

I ordered the Hurley table only to find out that now it is no longer available. In a text, I was asked to choose another item. The choice of a refund was never given. I chose a recliner to replace the table replying to the text I had received. I have not heard anything about whether this will be resolved with my choice. The one thing I wanted the most was a refund. I don't think that the resolution I was given is adequate.

The item I ordered was available online and 2 days later I received an email saying the product was no longer available.

Within 3 days of purchasing my delivery date switched 3 times, each time was a month difference. It started off with 1 week delivery then a month and a half delivery and at the end it was over 2 months after the purchase date the product would arrive.

They delivered a 3 part sectional that was supposed to be white glove delivery to my front door. They refused to send anyone to take it to my second story den. I have no choice but to leave it outside and cancel my order.

Absolutely the most inept company I have ever dealt with. I attempted to purchase two items from them but after using their finance company I decided I was no longer interested in doing business with them and cancelled my order. TEN DAYS later, Ornate still has not formally cancelled my order with the finance company so the finance company is still showing that I purchased goods from Ornate. This should have been cancelled the day I called to cancel it, not ten business days later. Such a horrible customer experience dealing with Ornate. Buyer Beware.

When to be delivered?

I ordered 2 chairs. I only got one but was charged for both. The second chair got lost at FED EX. I have been calling about getting a refund for the second chair and filed a claim but keep being told we will look into it and get back to you. Still no resolution. This was my first experience with Ornate Home and I have concerns about the trustworthiness of this company