Peter A.
Poor update communication from the Seller.
Poor communication from the seller about the updates status or the item. Promised 2-3 delivery after 8 days item not yet delivered. Poor ! Poor. Buyer be aware. There is the information to proof my concern. Tracking: 9405510200881850887760 Shipped On: 2015-12-18. As of time of this survey 12/23/2015 item has not been receive. Order Number: 22857 Shipped Via: USPS Priority Mail (2-3 Days) Frustrated
Response from Orion Leather CompanyDec 28, 2015
Peter, We make all the belts to order, and we do not promise a 3 day delivery, because we can absolutely not promise that. We require 2 business days to actually make your belt all year round, except for the month of December, when we require up to 5 business days for production, since that is our busiest season. We try to make sure the customers are aware of that, and there is a message in your shopping cart screen that you should be able to see right before checkout, that explains just that. It looks like your package has been delivered now, but if you have not received it please, contact us directly so we can deal with the issue. We apologize for the delay in shipping, we are not sure why it took so long for the Priority mail shipped package to get delivered to you, but this happens sometimes during the holidays. Hope you enjoy your belt, and please let us know if there any concerns you need help with. Thanks, Orion Leather Team.