Orion Leather CompanyReviews of orionleathercompany.com

Cannot review experience of my belt purchase as I have not received the merchandise I ordered two weeks back.

I never got a questioner before I got the merchandise before. I can’t review what I don’t have. I never even got a tracking #. I tried to call them to find out what this was about. Seems like it’s impossible to get through.

The belt I ordered was too small, and in order to exchange for a new size I had to pay the cost of shipping back and forth. In the age of Amazon this is a terrible policy, since shipping is usually free and I will pay shipping to, from, and to me again just to get the product I thought I was getting initially. Nice product, though, from what I can tell.

Ordered a belt. Nice looking product, product seems of high quality, but I had to exchange the belt because it seemed shorter than similar sized belts I usually get. Not a fan of having to pay for exchange shipping.

Customer service is non-existent. I learned that there's a 10% restocking fee and I have to pay the return shipping. As for satisfaction guaranteed well it's not like Amazon which is where you can find Hanks brand (excellent) with free returns and 100 year warranty.

Purchased two: 1 1/4" Men's black Latigo Leather Dress Belt and 1" Walnut Re-Tanned Leather Dress Belt, 3-piece buckle set old nickel. The rivets are oversized and the doubled up belts at the buckle end are quite thick. The hardware belt retainers and prongs are lose - something I've never seen in a well-made belt. When the belt is buckled the hardware is stable. I wouldn't consider either belt suitable for business dress, but they're fine for casual wear.

I purchased a belt in July and was very happy to see a well made product made in the USA. I have been exercising and watching what I am eating and have lost a significant amount of weight. Enough so that I needed to remove at least four inches from the belt. In September, I needed a black belt and ordered one online. I spoke with the customer service and was told I would be able to send the other belt back for resizing, which I did and I was able to have both belts returned to me for the same shipping that I was paying for the new one. When I got the product both belts were now to the correct size, however the resized belt the second nickel button snap was not completely seated on the leather of the belt. I wrote an email to ask why and I have not received any correspondence from the company. It is now 13 days since I have heard anything from the company, I am receiving sales promotion emails from them.

Return policy isn't very consumer friendly with original shipping charges not being refunded, 10% restocking fee, AND you have to pay for your own return shipping. One belt basically costs 40% of the cost to return.... Also, the photos on the products on their website may not be an exact match.