Orion Leather CompanyReviews of orionleathercompany.com

Belt was charged to my CC on 1/21/19 four weeks before shipping. Very slow to ship. Took a full 4 weeks. Received 2/22/19. Otherwise product received as ordered and satisfactory.

I never received my belts. No one was rude but I would like my order.

I'm not very happy with my experience with Orion at all. I ordered a men's mini size leather wallet with chain. I received the wallet but no chain.I called them but no one answered so I left a message. Nobody contacted me so after I waited a few days I called them back. A woman answered, I explained to her my problem. She said " oh yeah you called the other day , oh okay I'll mail that out to you today". So if I didn't call you,you weren't going to mail it out to me? This was 4 days ago,I received the wallet in less time. I waited to give a review, I don't like giving bad reviews. But my patience is running thin.

Belt buckle broke after two years of use. Cheap buckle materials don't justify purchase of durable leather belt.

Refund experience was not good. Sent an email to customer service and they never responded. Also you can't get a refund, only exchange items.

Poor customer service. Charged me a "restocking fee" for a return though I wasn't warned, never agreed to it, and the told me it was actually a penalty because they had to hand make my order. This violates the UCC. Tried to settle through email. That don't care about customers. I recommend you do business with another company.

The leather womens belt was very nice, but was too big. There was no indication on the website of how Orion measures their belts; that is, from what points on the belt to start and finish. Also, how do they recommend customers measure and calculate a correct size for themselves. This would have been helpful and I would not have had to pay a restocking fee and return shipping fee. Ultimately, I was at Sears/Lands End and found a belt. Their sizing was nothing like Orions or another leather company I have dealt with recently. A lot of time and money would have been saved if Orion published their methods. Orion's belt was the best quality, but I didn"t want to risk more money ordering from them again.

Although I have received two very good belts from this company, I have had to return two belts and so far I have been unimpressed with their return process. They advertise a 100% satisfaction guarantee, however I had to pay for the return shipping and I have not received an explanation regarding the breakdown charges of my return.