Orion Leather CompanyReviews of orionleathercompany.com

I purchased a belt from Orion in March 2019. The belt is excellent; high quality thick leather, good construction. It even came with an extra buckle. Unfortunately the service was at the best bizarre, and at the worst nearly criminal. Immediately after placing my order my Visa card was charged though the order was not shipped, nor even packaged, yet. While many weeks passed the order status remained "processing". An initial email to the company requesting an ETA update did not evoke a response. A second email was followed by a response that suggested the order would ship soon. I received the belt more than a month after placement of the order, and if I hadn't persisted with the emailing, I might never have received it. I hope the information contained in Marty's review dated 8-1-2019 is inaccurate. It would be so sad if it were true because the people at Orion Leather do have the knowledge and skill to manufacture beautiful leather work. I wish them, as well as any customers who suffered unpleasant dealings with them, the best.

Belt is good quality, but shipping was really slow. Took over 3 weeks to receive product.

I ordered a belt for my brother as a Christmas gift. The belt itself is great! I think he'll really like it. It did arrive 8 days after the estimated arrival date though, although I'm not sure if this was a result from to Orion or USPS.

FINAL VERDICT: 4/5. Product: 5/5. Customer service: 3/5. Final edit 11/1/18: I received the belt yesterday. It is very obviously a high quality and durable belt that I will be able to use for a long time. Fits perfectly too. The other day I was checking my email and I noticed that the three emails I submitted through their website that didn't get a response had a reason for getting a response: The company never got them in the first place. There was an issue with their email system that rejected each and every email submitted through their website for some reason. To email them and actually get a response, use the email in the About Us section. I will raise the score from a 3/5 to a 4/5. The product warrants a 5/5 from what I can tell (although I just got it and this may change over time) but the aggravating and unneccessary experience in conjunction with the two emails that should have gone through that still took a long period to get a response plus the high costs to return a product result in my feeling obligated in not giving a perfect score. Thus, I conclude this essay. I can't personally recommend whether you do or do not make business with this company, especially as I feel that most people that check this website are doing so after purchasing a product and simply being asked to make a review. Edit 10/18/18: Updated some minor grammatical errors. I finally got an email today confirming my belt had been received and my belt will be shipped shortly. I never really cared how long it took to get the replacement (within reason); I just wanted a response. Now that I have gotten one, I have increased the rating from 2 stars to 3 stars, where it will remain until I can actually judge how good the belt is. I will be keeping the original review up, however, to archive the fact that my initial experience was horrendous. Original 10/17/18: I wish to preface this by saying that once my situation gets resolved, I will update this review because I highly doubt the belt warrants a 2/5. However, my experience in purchasing a belt has been absolutely atrocious. As soon as I purchased a belt, I realized I left my apartment number off of the order and within five minutes had emailed the company through their official "Contact Us" page asking for the number to be added to the order to ensure that I received the belt I paid for. Orion has specified multiple times here on Trustpilot that the belts are made to order and take two days to make. So why is it that in those two days between the order being placed and shipping, not only did I not receive a response but the address also didn't get updated? I sent a follow-up email before the belt was shipped, again through this official page, asking for confirmation that my email was received and that the company was changing the address. This one appears to have been ignored as well because once again I did not get a response. Fortunately, the apartment complex I live at was able to deliver the belt to me. Unfortunately, the belt didn't fit. It was one size too small. So, I follow the instructions sent with the belt to make an exchange. The mere idea of paying not only for return shipping but a $5.50 restocking fee is ludicrous, but I carried on with the exchange process. At this point, I'm not even sure that was the right idea. The package provided an email address specifically for the purpose of telling the company that I had sent them the $5.50 restocking fee, which I emailed saying such. In what seems to be a pattern, I never got a response. I shipped the belt and it arrived last Thursday. However, I never got any confirmation that the belt had arrived and an exchange process had begun. I emailed the company from the "Contact Us" page asking for an update. An update which I never got. I emailed them AGAIN asking for an update. I STILL didn't get a response. If you have been counting, that is FIVE emails I have sent this company that has been either completely ignored or haven't even been received in the first place (suggesting a fault in their emailing system as I am only emailing from their website and from an email that they provided me directly). For the ten minutes I actually had the belt in my possession, it seemed of very high quality. I'm sure it was a good product. But forcing the customer to pay an additional $20 because of a sizing error is incredibly inconvenient on top of the consistent lack of barebones customer support. I don't understand why I am receiving such poor service either, as many reviews on this very website praise the customer service of this company. However, given my very poor experience, I cannot earnestly recommend purchasing from this company unless you are absolutely certain that the belt you purchase is of your size. God forbid you to have to return the belt. It won't be a process you will enjoy.

The product seems to be of high quality. Love the fact they are made to order. The shipping took about two weeks from order to arrival, wish it could have been a little quicker. But I'll see how the product lasts and if it holds, then I'll absolutely order again

Excellent customer service, they promptly refunded my returns. These are very high quality leather belts. You can switch out the buckle on most of their belts, if you have a buckle you prefer. The finish on the leather is duller than dress belts.

I’ve only purchased from this company once but the shipping was fast and the items arrived as described.

I ordered a brown belt last August and then a black belt in October. The quality was very good on both belts. However, as others have noted, they are not dressy enough to wear with a suit. They are great for casual wear. After just 4 months, the finish wore off much of the buckle of the most recently purchased belt. I sent an email with a photo of the buckle and they responded that they are sending me a replacement buckle. So far, so good.