Brian
Great products and great customer…
Great products and great customer service!
Original Grain is the premier maker of handcrafted wood & steel designs. Individually made from premium sustainable wood suppliers and 100% stainless steel. Inspired by their Pacific Northwest roots, brothers Ryan and Andrew Beltran set forth on a mission in 2013: Create an entirely unique timepiece out of wood and steel. To-date the brand has planted over 600k trees cleaned up over 250k lbs of plastic & helped with multiple Veteran organizations.
Original Grain (originalgrain.com) has 395 customer reviews on Five Star Index, with an average rating of 3.7 out of 5.
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Brian
Great products and great customer service!
Thomas
All of the watches that I purchased from them are nothing short of amazing
SKN
My husband has been collecting watches for a long time. I bought his first OG watch as a gift. He immediately started getting compliments and questions about where he got it. His collection of OG watches has grown, and I have a few of my own. I do wish that the prices were lower, especially with the current economy. Now, we wait for the awesome sales to add to the collection. The different combinations of woods and metals create unique, interesting, and attractive watches.
Response from Original GrainJul 31, 2023
Hey thank you for the honest feedback, Its funny to see people who own a few high end watches then purchase an Original Grain ,they swear that the OG watch gets more compliment. We have done our best to try & balance the price & quality of the years. Thank you again & hope to talk soon. -Andrew Beltran OG Founder
Edmund
You, as a watch brand, nothing is wrong. It is the delivery service you use to deliver your product. Can't get a hold of them through phone call, website does not help, no way to see where my watch is. F Word UPS! Still haven't received watch, after ordering it Jun 19th
Response from Original GrainJul 31, 2023
Hey, I want to thank you for bringing this to my attention, would you mind emailing me & ask for Andrew, I will personally make sure your order gets completed. I will say sometimes with carriers the order can get messed up. UPS is about to go on strike potentially. If we need to ship another order, i would be happy to. Email: [email protected] please ask for Andrew. Andrew OG Founder
Nicole
My husband has four Original Grain watches, an iwatch band, as well as a ring. I have one watch and I gifted a watch to each of my sons for Christmas. We receive many compliments on the beauty and uniqueness of them all. My husband loves telling the story of his items, especially his military watch and ring. We did have an issue with one watch, which is waterproof, not being sealed correctly and ruined from ocean water. I sent a message to Original Grain with a description and pictures of the defective item and was given an option of refund or replacement. Though the original color was not available we chose a suitable replacement as my husband really liked the watch. We will be customers for years to come.
Response from Original GrainJul 31, 2023
Nicole - you have quite the collection going. Watches to bands to rings! You hubby is definitely representing in a big way!!! we want to thank you, When we started this brand 10 years ago I couldn't imagine having people be so dedicated to the brand & sharing your reviews here! Bless you guys, If you ever need something don't hesitate to reach out! Andrew OG Founder
Ron
Original grain produces well made, stylish, and properly priced products. I’ve purchased both wristwatches and sun glasses and couldn’t be happier. Plus I love getting compliments on how great they look. And a tree gets planted. Can’t beat that
Response from Original GrainJul 31, 2023
Hey Ron - often we design watches we will think about what connects the world in various ways & what will spark a conversation. Im glad you have been able to wear OG & hopefully meet some likeminded folks along the way! Bless you & feel free to contact if you ever need anything. Andrew OG Founder
Anna
The fact that I can assemble the watch myself! I saw a rerun episode on “How It’s Made”, recently and it was great to see how much time and hands on work you do making the watches. Very great episode!!! I’m VERY pleased that you use recycled materials and always plant a tree every time you sell a watch. It’s very important for our environment! Thank you!!! Please try to make smaller diameter watch faces for us women that like the looks of the men’s watches, but are usually too big and heavy for our smaller wrists. Keep making great watches!!!
Response from Original GrainJul 31, 2023
When we filmed for "How Its Made" it was a dream come true. It taught us a-lot about our watches when we did that show. We now have newer products where customers can DIY make their watches themselves. We have more coming that allows customers to customize &. get more involved int his process. Also will be working on some smaller faced watches for y'all! Bless you & feel free to contact if you ever need anything. Andrew OG Founder
Matthew
I love your watches! Yall brought wood and bone and metal together in a complimentary way that most companies do not explore and sold them at a reasonable price. I don't have to promote them because just wearing them starts a conversation. I only had an issue with one and your customer service was amazing and I had a replacement within a week. Keep doing what yall are doing and continue to execute art in the form of your watches through the balance of nature and elements. Job well done guys! Matt Warthan
Response from Original GrainJul 31, 2023
Thats is great to hear Matt! love knowing that you can spark a conversation with your watches - that is often why we design certain collections! Bless you & feel free to contact if you ever need anything. Andrew OG Founder