Michael
Cancel Order
I placed an order at 10PM Eastern time and I sent an email with in 30 minutes to cancel the order but the order still shipped. I have been a loyal customer for over 8 plus years and I have purchased over a dozen watches. I guess you don’t have a way to honor your loyal customers when they are having an issue. I have never had this issue with any other watch company. If you had a phone number to call this would not of been an issue and the reason you don’t have a number to call is because you are a small company.
Response from Original GrainJul 31, 2023
Hey Michael - I understand your frustration & Im glad you bring this up, I will let our warehouse know : give it 30-1 hr before we ship items. Not sure if it shipped that quick but I can look into this for you! Also we offer free returns & refunds so you will have no Issues getting your money back if needed. I thank you for bringing this to my attention. If you want to talk more Email [email protected] & ask for Andrew. I appreciate your loyalty to the brand! Andrew OG Founder



