Original GrainReviews of originalgrain.com

I ordered this watch for my husband a few weeks ago. He loves Buffalo Trace and I thought this watch would be a great idea. Sadly, this whole experience has been a nightmare, and we have no watch to speak of. So, I can't review the actual product, as we never received it. I got notification it was delivered, and I went out to the mailbox to find it. Nothing. I checked the shipping address and it was my name, and some random address in NY. Well, I'm in NH, and I have no idea where that NY address came from. I reached out to customer service via email, as they won't take phone calls, and was basically told it's their policy that once it's delivered it's my problem and to file with USPS. As expected, USPS delivered it to the address Original Grain put on the box, so there was nothing they were going to do. I was so frustrated. I even sent a screenshot of my confirmation that I had put my address as the shipping address. They make the mistake, I have a $400 charge on my card, and they tell me too bad it's my problem now?! Sadly, my husband didn't get his Christmas gift, and I got a huge run around with no help whatsoever. At this point I have to put a chargeback on my credit card to see if I will get my money back. Be careful when you place an order with them, customer service is beyond terrible.

My watch wad delivered totally defective, not working, and the setting stem broke. These watches are completely junk. Now, I have to wait until after Christmas to get another one that probably still won't work. This watch was supposed to be for Christmas now I don't know when I'll get one even by sending this piece of junk back.

Fast service and great quality..my husband just opened it for Christmas and he absolutely loves it..thank you!

I received the watch as a present and have had a lot of comments on it. However, in less than a year I have had to send it back. The first time was because some of the wood grain in the band came off. This time because the minute hand has come loose and is spinning. They look great but the construction quality leaves a lot to be desired. I see they are deeply discounted on their website now. I can understand why.

Great customer service. Very helpful. Gorgeous product.

It's a beautiful watch and I'm sure my husband will love it!

It very annoying to have a company so aggressive with their marketing to buy more after the original purchase. I think I got 6 emails about buying more before my ring even arrived. I unsubscribed to everything and still I get emails. I’ll never do business with them again.

I ordered a watch as a gift and paid for the casewall engraving. I am disappointed that the name engraved is not centered on the side like the picture showed in the listing. The watch is very nice; just not happy with the engraving.