Original Grain is the premier maker of handcrafted wood & steel designs. Individually made from premium sustainable wood suppliers and 100% stainless steel. Inspired by their Pacific Northwest roots, brothers Ryan and Andrew Beltran set forth on a mission in 2013: Create an entirely unique timepiece out of wood and steel. To-date the brand has planted over 600k trees cleaned up over 250k lbs of plastic & helped with multiple Veteran organizations.
Original Grain (originalgrain.com) has 395 customer reviews on Five Star Index, with an average rating of 3.7 out of 5.
Is this your business?
Correct your details and reply to customers in public. Both are free.
Claim this listing395 approved reviews, newest moderated first
Sharon S.
The watch is beautiful. Well crafted. Detailed. My husband was very happy with it!
Response from Original GrainJan 2, 2025
Thanks so much for sharing your experience & enjoying our watches. Feel free to reach out if you ever need anything & we're happy to help.
Dominic K.
Just wanted to you yo know, I was going to order a watch have it engraved but after reading the reviews of your customer service forget it. Its to bad I really like the watch.
Response from Original GrainJan 2, 2025
Hey Dominic, Sorry that the negative reviews have gotten in the way of something you may enjoy. Unfortunately the loudest in the room is not always the full picture of our 12 years of business & passion for making the most unique collection of watches on the market. We have a healthy return policy that would allow you to try the watch + we also have year warranty if anything were to happen function wise we would take care of it.. Let me know if you ever want to talk . [email protected]
Vanna J.
Bought 3 watches for Christmas gifts. Thought was decent quality & looking. Until my husband opened the first one and the Certificate of Authenticity didn’t even spell the brand correctly (OIGRINAL GRAIN) - not authentic - CHINESE SCAM.
Response from Original GrainDec 26, 2024
Hey, I stumbled on this review & hoped some clarity is provided & also wanted to thank you for noticing a misspelling in our literature printed. I hope a little background on who we're helps surpress any concerns. OG was started by my brother & I 12 years ago while serving in military. I wanted you to know we're from the USA & born raised in the PNW. As for misspelling I will take the heat for this. Marines could never write well & I should pass thing task to someone a little more qualified. Feel free to reach out if you ever want to talk or if I can help you further. [email protected] Also can you let me know the specific style. I want to make sure this is rectified. Please reach out. Thanks!
Sarrah
He loves it!! It is beautiful crafted!
Response from Original GrainDec 26, 2024
Thanks so much for the support & loving the watches. Its been a heck of a ride & we have some awesome watches being created for amazing customers who connect with the collections. Feel free to contact me if anything is to change. [email protected]
Dana F.
I ordered a watch on Dec 10th and still haven’t received it. I have emailed 5 times asking with an update as this was a Christmas gift. I have asked for a cancellation with no response! This is a lot of money!
Amanda M.
I ordered my husband a watch from your company for Christmas. I received the watch, but it did not come with instructions on how to set the time, or add/subtract links. I had to YouTube a video and found that the watch was supposed to come with a small tool set to help with those tasks. I’m really disappointed as we he was excited to open his gift, but is left to wait to figure out how to adjust it and set it. This was an expensive gift and the excitement was short lived as it came incomplete. Help.
Response from Original GrainJan 2, 2025
Hey Amanda, Thanks for reaching out & providing feedback to your order. If you're having any issues setting your watch we have instructions to do so if reaching our to [email protected] As for the links adjustments, we do not send these with every watch but it is something that can be ordered if you would like. I hope the watch is being enjoyed so please let me know if there is anything we can do to make this experience better. Andrew Beltran [email protected]
Lizzette A.
It is hard to give this company a low star review , the watches are very nice and my family really likes them. But customer service can only be reached by email. I placed and order in the beginning of a month and two weeks no information about the package . It has been at a stand still at one location. And waiting to see what customer service will do is frustrating. Mailed by USPS , and only the shipper can get information.
Response from Original GrainJan 2, 2025
Hey Lizette, Im sorry for this occurrence we had a few orders that got stuck during shipping this holiday season. If you feel like we can still make this better feel free to reach out to me at [email protected]. I hope that you had a great new year and I hope our watches are being experienced for what they were designed for, time well spent.
jared D.
Actually have about five or six Original Grain watches. I actually recommended the company to friends. In the past year, one has a clasp that won't work and another has the logo that fell off underneath the glass and is perched on the minute hand so it doesn't work. I stopped buying after that, but I had someone who really wanted one for Christmas so I gave in. Apparently lost in mail. Company told me that I had to deal with carrier myself. I did, and carrier said the company had to contact them and file a report. Company said I needed to wait five days. Today, the fifth day since my complaint, they email me back asking if I got a resolution with the carrier. The same carrier I told them they had to contact! It's an endless loop of finger pointing with a little over a week until Christmas. I am more than done with this company. Watches are great for a couple of years, if you get them, so I guess that's a positive?
Response from Original GrainJan 2, 2025
Hey Jared, I saw this review and wanted to make sure you have gotten taken care of. During the holidays we had a few packages that were lost in. The experience was less than enjoyable. However, we will make sure you were taken care of and I'm glad we were able to get in contact if you feel like we can still help please email me at [email protected] and I will be sure to take care of you. I hope you have a good holiday in our watches are enjoyed for quality time well spent.
