Sheri
Easy to order
Easy to order, came in a timely manner, great product
Original Grain is the premier maker of handcrafted wood & steel designs. Individually made from premium sustainable wood suppliers and 100% stainless steel. Inspired by their Pacific Northwest roots, brothers Ryan and Andrew Beltran set forth on a mission in 2013: Create an entirely unique timepiece out of wood and steel. To-date the brand has planted over 600k trees cleaned up over 250k lbs of plastic & helped with multiple Veteran organizations.
Original Grain (originalgrain.com) has 395 customer reviews on Five Star Index, with an average rating of 3.7 out of 5.
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Sheri
Easy to order, came in a timely manner, great product
Maggie S.
Do not order from this company!! Placed an order on December 16 and STILL HAVENT RECEIVED as of January 29. After reaching out to customer support and founder email multiple times they told me the watch I bought was actually sold out. When provided a new link to choose a replacement they were still advertising the supposedly out of stock watch. Then days later I get an email saying it’s shipping with no acknowledgment of our past correspondence. Well today is January 29th, 19 days after it supposedly shipped and I still don’t have this watch. Save yourself the hassle and headache and just don’t order from here.
Response from Original GrainFeb 3, 2025
Hey Maggie, Im glad I was able to look into this order & hope some clarity is provided. If not I'd be happy to talk further. Our watches are batch crafted & we do not mass produce, so at times there will be an estimated ships date that is shown on the product pages when checking out. I just checked your tracking and it appears the order is Out for Delivery today!! Good news & Im happy this finally arrived. I would be happy to make things right with you so please feel free to reach out to me directly if there is anything else we can do . Email: [email protected] Let me know if there is anything we can do for you! Andrew
Sean M.
Original Grain and Andrew Beltran are top notch and truly care. They helped make an idea for a custom gift order for my team a reality. I really appreciate them going above and beyond and ultimately providing a great experience. I will order again in the future!
Response from Original GrainJan 27, 2025
We're super grateful for you guys & working through the engraving together. Your team is lucky to have people like you at the front!
Joy S.
I receive the watch which is too small. I then asked to return it and they said I could order additional links. I still have not received the links and even after several attempts to reach them via email, messenger and social media, there has been no response. Very disappointed with this company. A gift that is useless....
Response from Original GrainJan 24, 2025
Hey Joy, Im glad I came across this message. We should have no problem getting you some additional links or providing return info. Would you mind emailing me directly at [email protected] & I will be sure to make sure you feel taken care of. Thanks again & looking forward to talking soon! Andrew Beltran OG Co-Founder
Sarah
Be careful ordering from this company. I placed an order with a discount code, got a confirmation and a pending on my bank acct. Then an email saying they canceled the order. I reached out and they said that code isn't valid anymore. The money is still pending on my side and they won't honor the code! FRAUDULENT CHARGES. I have screenshots of everything if anyone is interested just ask bc I can't post them on the thread. Seriously be cautious bc now I have a pending charge but no order coming so I have to call my bank to report it
Response from Original GrainJan 13, 2025
Hey Sarah, Im glad you left this review. I would be happy to help you. Would you mind reaching out to me directly so that I can make sure we get this addressed. What typically happens is a refund will take 2-3 business days to process back to your account. Im sure this is en-route. But please reach out so that I can look at your order details. [email protected]
Vicki
Ordered right before Christmas. Made it on time!
Response from Original GrainJan 8, 2025
Thanks so much for providing such great feedback & getting for Christmas season. If you ever need to talk feel free to reach our customer service or me directly [email protected]
Younus I.
Great quality definitely worth it
Response from Original GrainJan 24, 2025
Your'e the best! thank you! Always here if you need anything!
Joy M M.
The communication, ease of ordering and quick turn around of my order. I had been trying to order the Forest Fire Red Chrono watch since August for my Husband. Due to finances and then Hurricane Helene, i was unable too. Was finally able to order it the Friday before Christmas. Though it arrived the day after, my husband loves it and wears it daily. I am looking forward to adding to his collection in the future.
Response from Original GrainJan 24, 2025
Thanks so much & Always here if you need anything