Original GrainReviews of originalgrain.com

I ordered a realtree rugged automatic watch and love it. It is my second watch from this brand. They make great looking and functional watches but I found the automatic watch to be gaining 1 second per hour. The customer service was very fast resolving my issue and has already sent out a replacement. I will be coming back to Originalgrain.com in the future.

I have had the pleasure of purchasing multiple watches from Original Grain and every one of them is Amazing. I had one of them that needed repair, and i was very impressed with the customers service. They truly went above and beyond to ensure the addressed my concern. At the end i was more impressed with this company. I owe 6 of their watches and I can tell you I will be purchasing more.

Fantastic, high quality watch. Would be 5 stars but had a small issue with a pin falling out of the band; fortunately a tighter pin from a removed link fixed it easily, but it broke at an inconvenient time. Still one of my favorite watches I own

I can’t recommend Original Grain enough! I’ve purchased multiple high-quality watches for my fiancé, and I’m always impressed by their unique designs and craftsmanship. He gets so many compliments on them! Their customer service is also amazing—always attentive, knowledgeable, and genuinely helpful. We’ve had such a great experience with the company, and I’ll definitely continue purchasing from them!

I was looking for a particular time piece containing wood, for my 5 year anniversary. Found several here. They are beautiful. After checking out with my two items, I received a text from the company stating they would give me a discount if I bought a certain item. I had just purchased that item. I was actually looking at my conformation email. I responded to the text, which led to emailing. Customer Service Representative Genesis was incredible. They honored the discount, I had a refund before I even read their response. Again, amazing customer service. In a world where companies are shying away from the personal experience, this company has put customer service in the forefront. I am so excited to receive my items, watch and watch box. These time pieces are superior. I WILL be buying additional time pieces from this company. You cannot go wrong.

I purchased the Jack Daniels watch for my husband a couple of years ago, but he didn’t start wearing it until he retired from the Marine Corps about 10 months ago. He didn’t feel comfortable wearing a whiskey watch with his uniform. He also thought it was too nice for everyday wear. Unfortunately, it seems that there is no way this watch is made for everyday wear. He has maybe worn it 20 times and it has fallen apart. The wood around the face fell off and the Jack Daniels name plate on the side of the watch came unscrewed and fell off. The screw was so tiny it was never found. I reached out to the company to let them know what happened. I understood that there was only a year warranty, but I would have been happy if they sent me replacement parts to fix it myself. The response I got was that I could buy a new watch if I’d like to replace it. Why on earth would I purchase another watch when the first one fell apart and you don’t stand by your product. I feel like they should be ashamed of that response, but when I told them I was disappointed in their idea of assistance for my issue they basically told me they were sorry I felt that way. I will never purchase from them again and I will make sure that everyone knows that they don’t back the quality of their product or support their customers. They just ask for more money.

I received my first watch from Original Grain this morning. It was the Jack Daniels 44mm Mechanical watch. Unfortunately upon opening the box I found that the Crown of the movement was bent and the stopwatch function did not work properly. I reached out to OG customer service via email and within minutes I received a reply. The customer service rep I spoke with (Genesis) worked with me to rectify the issue. Original Grain is sending me a replacement watch free of charge and as an added plus, I don't have to return the broken watch due to their policy to reduce their carbon footprint. I will probably try to get the broken watch fixed and maybe gift it to a friend or family member. As a member of the military who is pending retirement (the watch was a retirement gift from my wife) I am grateful to OG and impressed with their continued service and support of our past and present military members. I would definitely recommend OG watches and I will definitely be a returning customer in the future.

Fast service. Beautiful timepiece and accurate movement