Organic catalogueReviews of organiccatalogue.com

Poor customer care and lack of value for us Having been a good customer for the last two seasons, spending a fair amount of money on seeds and products. This year, I called to add something onto my order. In the process one of the team accidental cancelled my strawberry order (that I've been waiting for since January). There was no apology, no one got back to me even though they said they would, no offer to amend their mistake. I’ve cancelled my account and will not buy from them again. Really disappointed. Maybe they are so busy they don’t care and I will not support that attitude

Expect to be spammed and ignored from the moment you enter your details with a view to purchasing something. 10 ‘last chance’ offer emails each day. I will not be back.

After over 25 years of shopping with the organic gardening catalogue I am disappointed in their decreasing service since Dobbies took over. This year I placed an order January including seed potatoes, I was told the seed potatoes were sent out to me mid February and I am still waiting. I have now been told that there are no potatoes and they will refund me leaving me with no seed potatoes. Whist the customer service team try to be helpful the managers have no consideration for loyalty or willingness to speak with me.

I'd like to say a huge thankyou to this company for sending my seeds out so quickly ! Ordered Wednesday, Dispatched few hrs later and theyve arrived today (Saturday) . Excellent service , considering many ppl are using the pandemic as an excuse for poor customer service! Whilst other big named seed companies take atleast 3 weeks before your order is dispatched never mind delivered !

Ordered £100 of seeds - website states 24hrs to despatch, 7 -14 days for potatoes (apparently because they come all the way from Scotland). Order email however states 7-10 days for seeds and 14-21 for potatoes. This is with their £5 charge. Spoke to Customer Services as website Contact Us failed twice. Advisor basically pretended they had just found out today that things were taking longer. Asked to speak to a manager. She put me onto another advisor (Andy) even worse. Like speaking to a tired robot. No option to speak to a manager. No idea on who their director was. Nothing to be done at all. He eventually asked a supervisor then checked my order and told me it was in Pre-pick so should be despatched in 24 hrs. Then up to 48hrs. But then up to Royal Mail, so who knows. Company has a Proposal to Strike off so I am going to give it until Monday and process a charge back if not despatched. I will also contact their board. Seeds arrived quickly and packets nicely detailed. Not checked seeds yet and potato’s still outstanding. Moved to 2 stars and will review and update accordingly.

WISH I COULD REVIEW ON NO STARS. BEFORE ORDERING. CHECK ON COMPANIES HOUSE FOR COMPANY TRADING. SCAM SCAM SCAM

Purchased their eco bamboo compost pail as Christmas gift and unfortunately the pail itself was cracked and broken. It appears that the quality is rather poor. Furthermore there were no pieces in the package yet it came as it did, so I can only assume they knowingly or unknowingly sent me a defective item. Suffice it to say that this experience has given me a poor impression of them, and will likely not purchase from them again.

I ordered over £100 worth of goods, including plants, seeds, compost, at the beginning of April. I eventually received everything, in dribs and drabs, although despite making allowance for lockdown I got very frustrated when there was no reply by phone, e-mail or from their online form when I enquired where things were. The goods were OK. However they didn't respond at all about my attempts to claim my Garden Organic discount (which has also been a problem with previous orders). Worst of all, they took credit card payment twice. As a longstanding customer I thought I could resolve this by getting in contact with them, but they never responded to numerous contacts by e-mail (except with generic messages), online form or letter. I eventually got my money back by claiming from the credit card company. I'm very disappointed that since the company was sold it has become so poor an advert for organic gardening, and I think (especially judging by the other reviews) that Garden Organic should warn its members off dealing with the OGC.