Organic catalogueReviews of organiccatalogue.com

I’m deeply saddened to write this review. The Organic Gardening Catalogue was an arm of Garden Organic (formerly the Henry Doubleday Foundation) - a pioneering organisation that my family has supported for over 30 years. I’ve bought from them for a long time, not because of the discount for members but because it brought income to support organic gardening. Chase Organics used to supply amazing plants. They were bought by Suttons. Completely horrified at what I received from them this year. Wizened almost rootless sweet corn in a bag of bone dry compost (supposed to be a tray of seedlings and a “postiplant”), rotting tomato plant, supposedly grafted plants completely separated from the graft, … just terrible! My last delivery of plants spent 5 days in a box! Hardly surprising that most were ner dead on delivery. I’m hoping I can add photos to this post. They’re bad!

I ordered 3 cucumber plants and 2 pepper plants both in 9cm pots. I got 2 notifications of dispatch with 2 seperate tracking numbers simultaneously. I was a bit confused by that but was interested to see if they turned up at the same time. The first to arrive was the 3 cucumber plants packed into a cardboard box, the condition of the plants I can only describe as decimated. It seems the standard method at orgainc gardening for packing 9cm pots is to put each in a polythene bag and then stick a skewer through the bag and pot in the hope of holding it all together. That doesn't work as all the compost and plants were out of the pots and in the bottom of the box. Needless to say the plants were in pieces. I called customer services and was told I would have to be refunded as they did not have any of these plants left. I was very disappointed as I really wanted these. I quickly trawled the internet and found some of these cucumbers as plug plants and ordered them before realising That the company I had ordered from (Thompson and Morgan) is actually Branded Garden Products - which is also The Organic garden catalogue, Suttons, Dobies etc. I looked back on the Organic garden website and they had these plug plants for sale so she could have offered me those but didn't. I was refunded the cost of these 3 plants plus 56p (cost me 5.99 for the 2 orders for postage). This order was delivered by EVRi (Hermes). The second delivery came a day later with Yodel, again the same packing method, (plastic bag and skewer), but the skewers this time were about 45cm long and wedged into the box so the contents were not quite as bad as the first delivery. Compost was still spewed out into the box but the peppers were more or less intact. I quickly got these back into the pots and I am hoping they recover. So,in summary - Rubbish packaging, Rubbish Customer service, Rubbish Company!

If I could leave a minus star rating I would. I have never ever come across a worse more totally incompetent bunch than this. I ended up dealing with their head office ( which is Thompson and Morgan by the way) and have been refunded in full. Their packing is especially bad. One of the plants I ordered was a cucumber which was longer than the box they used. What did these comedians do? They folded the plant! I kid you not. The stem was folded in half!! It plus the grafted tomato plants are in my compost heap. I can only with hand on heart tell you to avoid them like the plague.

I ordered my vegetable plants through organic catalogue..great service all arrived as informed BUT simply appalling plants..broken stems, plants not in their root ball, dead plants dehydrated or over wateted. The issue would be resolved with some basic care and toatally different packaging which is more safe, stable and transportable. I order plants from other providers and have never gad such a poor experience. It is clear they know its a problem as when I rang up they refunded me without any questions. I would not recommend this firm nor would I buy again from them.

Appalling - that a company known for it's terrible service should then try to disguise itself via another website and name. I ordered, no confirmation of purchase for 3 days, then sent 1 item with a load others to 'follow' and this is just for seeds!! I've requested a full refund and made a dispute with my bank for full refund.

Really bad service. I swore last year I wouldn't use them again after my tomato plug plants were incorrectly packaged and all arrived broken in half. No replacements available. I have recently ordered some ferrous slug pellets. 1st order never received packaging or shipments info, replacement order not initiated until 4 days after request, still hasnt been dispatched. Customer service poor. Use Real Seeds Catalogue for seeds and buy everything else from a garden centre. The service you will receive here could not be worse.

Plants sent piecemeal, they arrive in terrible condition, dry and shrivelled. Impossible to talk to customer services which just seems to be a massive broadcaster of tedious ambient music. Save your money and temper by avoiding these clowns like the plague.

I have purchased seeds and products from this company for more years than I care to remember but this will be the last. Since being taken into the Sutton's empire the quality, availability and service has plummeted to the depths. Don't waste your time and money ordering from this company.