OreillyautoReviews of oreillyauto.com

Great Staff I recently bought bulbs for my back turn signal from O'Reilly's on Laguna Blvd., in Elk Grove, CA. My family helper could not find where to change out the old bulb. So I returned to O'Reilly's. Staff there was very kind to help - did the job in 3 minutes (the bulb was well hidden)! Forgot to get his name - but all the staff there thus far have been very pleasant and helpful. (Same goes for their store on Florin Blvd., in Sacramento, CA, over a number of years - also great staff).

Went to the Oreilly auto parts store Lincoln City, OR I had gone to another parts store looking for tail gate lifters (who I had used before) and they did not have my part in store and didn't seem to want to help me find the part I needed. I then went to Oreilly auto (also in Lincoln City, OR). Troy was at the counter when I went in. He greeted me with a smile. Oreilly had the part in I needed. I am a 80 year old woman and asked if he could install they for me. He did so with a smile while making sure the other customers were taken care of. When I am in need of a part in the future I will go back to this store.

Mark Archer at store 2517 in Moses Lake, WA went above and beyond helping me solve a problem. His customer service skills are excellent.

Our location in N. Fort Worth has a couple of guys who do a great job. They care, they research, and they're honest about product and price. I just had an employee direct me to a product elsewhere that was easy to install and cheaper than ordering through them. We love O'Reilly.

Went into the Elko store on 11/20/23. I was at the door the the guy opened it. I said "morning" and he said nothing. In fact didn't say anything the whole time. He stood behind the register just looking at me. I walked up and stood there a few seconds. He just looked at me. I started to say what I was looking for, then I had enough and "never mind, it's not worth it" and I walked out. Went to Auto Zone and received great service!

Alberto at the 68th and Pulaski location lied for a sale while Jose from 93rd and Western went above and beyond and helped me and became my hero....

Ordered steering pump w/my car vin#MrZ gave me wrong 1.Called& stated I needed 1 w/ sensor.He stated that was the 1 for my car&They did not have 1 w/ a sensor.The Mechanic researched& looked it upGave me the pic& stated it was at there warehouse.I returned it the same day 3 hrs later for a refund.He stated it would be bac on my card end a day.Still No refund the next dayThen he stated it would take 1-3days! I stated I will never buy fro them unless it’s cash & def not Michigan rd location. All other workers Always were able to give me correct parts In past An he act like he had a attitude. Cause he did not know how to research the right part!Either lazy& or do not know how to properly look up the correct part! Still no refund He may not even know how to properly do card returns Never took debit cards this long long to post back to my card! He needs to go back to the store he came from. He def does not knows customer service or what he is doing! I disputed it w/ my bank also.

500% pure store manager laziness & a “I don’t care attitude”. Terrible customer service skills. I walked in to a totally empty store. I told (1) employee & (1) manager who were standing next to each other about a minor exhaust leak issue. While I was speaking, the store manager rolled her eyes while staring at her cell phone and just walked away without saying a word. Then a customer walked in…interrupted me and started to have a general conversation with the remaining employee. The employee raised his finger at me and told me to wait while he walked into a aisle with the customer to help them. Then the employee came back after about 5 minutes and told me to wait again while he answered the phone. Finally, he told me to wait once more and walked in the back to look for a part for the customer on the phone. After waiting over 35 minutes…I left with no answers to my initial question. BEWARE….there is NO help at the North Olmsted, Ohio store.